Zachariah Moore
Riverside, CA 92505--
Professional Summary
Cybersecurity & IT professional looking for opportunities to expand skillsets and knowledge to support
the organization's growth and success.
Authorized to work in the US for any employer
Work Experience
Cyber Security Analyst
Southern California Edison-Rosemead, CA
January 2022 to Present
• Created and implemented a new Cybersecurity group of queues in Remedy that organized and
structured Cyber tickets.
• Closed and resolved backlogged issues that brought the number of aged tickets from 600 to 30.
• Responsible for Cybersecurity Triage and escalating to proper teams.
• Creating Wiki's in Azure DevOps to help improve Help desk and desktop support SLA's.
• Created metrics with PowerBI using datasets extracted from large volumetric reports.
• Involved with Offensive Operations team and created and runbooks for implementing new software
like Corelight and Netskope.
• Used tools like Splunk, Service now and Azure devops.
Analyst and Dispatch
Overwatch Group LLC-Culver City, CA
January 2021 to December 2021
• First line for incoming calls for ticket requests and troubleshooting for multiple small to medium
businesses.
• Maintain ticket queue and monitor ticket progress.
• Schedule techs for on-site and offsite support on East and West coast.
• On-Board/off-board employees along with prepping and shipping laptops.
• Conduct daily West and East Coast Stand-up meetings.
Network Operations Engineer
Oneil Digital Solutions-Los Angeles, CA
August 2020 to December 2020
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Resolve tickets as quickly and thoroughly as possible for a large-scale company.
Troubleshoot issues with networking and connect switches / trace ports.
Monitor, resolve, and escalate issues within critical infrastructures
Perform systems inventory, package deployments and server updates
Grant access to databases and shared folders using active directory.
I.T Support and Customer Service Representative
Vertex China-Pomona, CA
July 2019 to August 2020
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Maintain a positive, empathetic and professional attitude towards customers at all times.
Acknowledge and resolve customer complaints, processed orders, applications and requests.
Installed and configured hardware, software, systems, networks printers, and scanners.
Investigate, diagnose, and troubleshoot computer hardware and software faults.
Physical Therapy Aide and Exercise Specialist
Walkers Physical Therapy-Menifee, CA
June 2015 to July 2019
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Engaged with patients through their therapy exercises on land and in water.
Supervised aquatic therapy sessions to ensure safety.
Leading day to day maintenance on exercise machines and other equipment at the clinic.
Responsible for purchasing and updating exercise machines and working with vendors.
Youth Development Specialist
Boys & Girls Club Redlands-Redlands, CA
September 2009 to May 2014
• Motivated, supervised, and ensured proper behavior of 30+ students in grades 1-6 in a classroom
environment.
• Maintained program discipline while monitoring students in homework studies, tutoring and physical
activities.
• Created indoor, outdoor, educational, and recreational activities for students, including off-site field
trips.
• Maintained current records for attendance, check-out/check-in times, disciplinary actions.
Education
Bachelor's in Cyber Security
California Baptist University - Riverside, CA
January 2019 to Present
Bachelors of Science in Kinesiology
California Baptist University - Riverside, CA
2016
Skills
• Computer Hardware
• CSR
• Splunk (2 years)
• IT Experience
• Help Desk
• Information Security
• VPN
• Slack (1 year)
• Computer Networking
• Active Directory
• Microsoft Word
• Customer Service
• Technical Support
• Azure DevOps (2 years)
• Network Support
• ServiceNow (2 years)
• Cybersecurity
• LAN
• Customer Support
• Order Fulfillment
• Troubleshooting
• Netskope (2 years)
• Classroom Experience
• Microsoft Outlook
• Knowledge management (4 years)
