Yvonne Ruscelle Radin

Contact Info --Purok 4, Brgy. Don Felipe Larrazabal, Ormoc City Leyte, Philippines 6541 Education History- Eastern Visayas State University Ormoc City Bachelor of Science in Education Major in Biology Undergrad Yvonne Ruscelle Radin Profile Info Patient and dependable medical virtual Work Experience assistant with 6 months of professional experience in scheduling appointments, prior authorization, referrals, and medication refill. Spetember 2021 to February 2022 Medical Virtual Assistant Clinical Virtual Staff- Endocrinologist's Office in Colorado Handling inbound and outbound calls to and from patients, provider, and health insurance companies regarding inquiries, appointments, and data verification Performing medical practice duties such as prescription refills, insurance verification, prior authorization, EHR data entry, patient scheduling, referrals, and admin tasks September 2021 to January 2022 Virtual Assistant (Seasonal) Pet Creatives Keep track of orders Handle emails Update artists for projects Experienced in customer service working with Endocrinologist Office Language Spoken English Tagalog Cebuano Tools familiar with NextGen Practice Fusion Zendesk Trello Gooten OrderDesk Shopify CustomCat Live Chat Slack MS Tools and February 2020 to October 2021 Customer Associate II Comcast Answer calls from cable, internet and phone customers regarding account security Assist customer with email and password issues Answer calls regarding data overages January 2018 to October 2019 Chat Support/ Billing Staff/ Call Agent Supportking Assist customers with android rooting or repair concerns Assist customers with android monitoring concerns Upselling additional android support packages and monitoring subscriptions Assist customers customers with billing concerns through calls, chats and emails Send responses with evidence against a chargeback/dispute that was filed by a customer through their bank Create Invoices Handle bulk orders May 2016 to September 2017 Billing and Technical Support Representative Spectrum Answer calls from cable, internet and phone customers regarding technical and billing concern March 2015 to April 2016 Office Clerk Local Government Office - Ormoc City Data entry Keeping records Preparing itinerary Admin work June 2012 to March 2014 Student Assistant Eastern Visayas State University - Accounting Office Data entry Keeping records Admin work Expert Skills Good communication Organized Multi-task Reliable Good time-management Resourceful Detail oriented Patient