Yvonne Joy Justo

YVONNE JOY JUSTO ADMINISTRATIVE ASSISTANT SKILLS SUMMARY WORK EXPERIENCE Organizational Skills EMAIL SUPPORT / CLIA LICENSING SUPPORT / TECHNICAL CONSULTANT ASSISTANT Email and Scheduling Sound Lab Consult 2024 - Present (Part-time) Provide administrative support to ensure smooth office operations, Communication Skills with a focus on organization, communication, and attention to Time Management detail. Manage the full CLIA licensing process, including applications, Adaptability regulatory agencies. Assist the Technical Consultant by maintaining Attention to Details renewals, compliance, documentation, and communication with accurate data in systems, handling sensitive information, and coordinating schedules through calendar invites. MEDICAL BILLER / INSURANCE VERIFICATION TOOLS Google Calendar Google Workspace Google Drive Microsoft 365 Microsoft Office Microsoft Excel Microsoft Team Slack SignNow Adobe PDF Canva Chatgpt Zoom Dropbox/OneDrive Waystar NextGen Sagax Solutions Nov. 2022 - Nov. 2024 Review coded medical data to generate accurate billing claims, ensuring alignment with CPT and ICD-10 codes. Verify patients' insurance coverage, including deductibles, co-pays, and covered services, to minimize billing discrepancies. Submit claims to insurance providers (e.g., BCBS, Medicare, Medicaid) through electronic clearinghouses or paper processes. CUSTOMER SERVICE REPRESENTATIVE Sutherland Global Services December 2020 – Nov. 2022 Respond to customer inquiries via phone with professionalism and efficiency. Resolve complaints by identifying issues, offering timely solutions, and ensuring customer satisfaction. Maintain detailed records of all interactions, including resolutions and follow-up actions, to support service quality and continuity. EDUCATION HISTORY Benigno V. Aldana National Highschool Highschool Graduate (Old Curriculum)