Justo, Yvonne Joy
CSR / MEDICAL BILLER / ADMIN SSUPPORT / TECHNICAL CONSULTANT ASSISTANT
Highly motivated and results-oriented individual passionate about contributing to a positive and
productive work environment. Adaptable and reliable, with a strong work ethic and commitment to
continuous improvement. Equally adept at working independently and as part of a team to achieve
shared goals
WORK EXPERIENCE:
Sound Lab Consult
Email Support / CLIA Licensing Support / Technical Consultant Assistant
Nov. 19, 2024-Present / Part-time
Responsible for providing comprehensive administrative support and ensuring the smooth operation of our office. This
role requires a highly organized, detail-oriented individual with excellent communication and interpersonal skills.
Responsible for managing and maintaining all aspects of the CLIA licensing process, from initial application to ongoing
renewals and compliance. This includes gathering and organizing necessary documentation, communicating with
regulatory agencies, tracking deadlines, and maintaining accurate records. Compile and organize all required
documentation for CLIA applications and renewals. In addition, as a Technical Consultant assistant, I am responsible for
accurately inputting, updating, and maintaining various types of data in computer systems and databases. Setting and
sending a calendar invite for agreed availability. This role requires meticulous attention to detail and efficiency, often
involving the handling of sensitive information.
Sagax Solutions
Medical Biller/ Insurance Verification
Nov. 08, 2022-Nov. 10, 2024
Responsible for taking the information from medical coders (who translate diagnoses,
procedures, and services into standardized alphanumeric codes like CPT and ICD-10) and use
it to create accurate billing claims. Confirm their insurance coverage, deductibles, co-pays, and
what services are covered by their plan. This helps prevent billing surprises for patients. We
are also responsible for transmitting claims to insurance companies (BCBS, Medicare,
Medicaid, etc.) either electronically through clearinghouses or via paper.
Sutherland Global Services
Customer Service Representative
Dec. 11, 2020-Nov. 04, 2022
Handling incoming customer inquiries via phone and email. Providing friendly, professional, and
efficient responses. Investigating and resolving customer complaints or issues. Ensuring
customer satisfaction by providing appropriate solutions and alternatives within the time limits.
Maintaining detailed records of customer interactions, transactions, comments, and complaints.
Documenting the resolution process and any follow-up actions required.
EDUCATIONAL BACKGROUND:
High School Graduate ( Old Curriculum )
Benigno V. Aldana National High School-
