Yvonne Eshimhokhai

YVONNE ESHIMHOKHAI CUSTOMER SERVICE REPRESENTATIVE Abuja, Nigeria| - |-Personal Profile I am a results-driven and detail-oriented administrative professional with a proven track record of successfully managing multiple priorities, ensuring timely completion of tasks, and delivering exceptional customer satisfaction. Through my hard work and interpersonal skills, I ensure the effective utilization of organizational resources to creatively tackle tasks in a demanding work environment. I am ready to take on added responsibilities to meet team goals, contributing to the success and growth of any establishment while pursuing my personal career growth and development. Experience Versatel Marketing | Customer Service Representative ⚫ 2023 - 2024 Conducted outbound calls to customers regarding the state of their accounts, informed them of new products and scheduled appointments for licensed advisors. ⚫ Assessed the interest level and suitability of potential clients before scheduling appointments. ⚫ Handled large volumes of inbound calls and addressed concerns and inquiries about products and services, which always lead to excellent customer satisfaction. ⚫ Utilized Customer service software to document customer interactions and update customer information. Insurance Supermarket Incorporated | Customer Service Representative 2022 - 2023 ⚫ Conducted outbound calls to customers regarding the state of their accounts and informed them of new products. ⚫ Handled large volumes of inbound calls and addressed concerns and inquiries about products and services, which led to excellent customer satisfaction. ⚫ Generated and qualified over 100 leads monthly, contributing to a rise in sales growth. ⚫ Conducted surveys to gather customer’s feedback. ⚫ Utilized Customer service software to document customer interactions and update customer information. ⚫ Excelled in building and maintaining robust customer relationships, leading to an increase in repeat business and customer retention. Homeland Guest Inn | Front Desk Officer ⚫ 2021 - 2022 Welcomed guests upon arrival, processed their check-in procedures efficiently, and ensured a smooth check-out process when they left. ⚫ Scheduled meetings for employees and coordinating meetings with clients. ⚫ Provided excellent customer service by assisting guests with inquiries, requests, and complaints promptly and professionally. ⚫ Processed guest payments accurately, including room charges, deposits, and any additional services or amenities provided during their stay. Eagle Eye Geographics Ltd | Administrative assistant 2019 – 2021 ⚫ Assisted in maintaining accurate and organized records of interns. ⚫ Efficiently organized and scheduled appointments and meetings. ⚫ Assisted the National Research Scheme, NRS in data entry in SPSS for a project on stone crushing in North-Central States of Nigeria. ⚫ Assisted doctoral researchers in data entry in SPSS. Education University of Jos, BSc Geography 2021 Geography Skills & abilities ⚫ Soft Skills: Effective Written and Oral Communication, Presentation, Empathy, Listening, and Excellent time management. ⚫ Hard Skills: Customer Support, Proficient use of Microsoft Office suit, Google suite, CRM tools such as, Dialer 2.0, Chase Data, Convoso. ⚫ Languages: English