Yvonne Eshimhokhai

I am genuinely excited to share a bit about myself with you. I thrive on meaningful connections and enjoy engaging with others. Often referred to as a great listener, I am a highly dedicated, organized, and dependable individual, adept at managing multiple priorities with a positive attitude toward achieving excellent customer satisfaction.

My professional journey includes various customer-facing roles where listening to customers, providing speedy service, and resolving complaints with a positive attitude were essential. I have experience working both on-site and remotely. I started as an administrative assistant with Eagle Eye Geographic Limited, where I efficiently organized and scheduled appointments and meetings, and maintained accurate records of interns.

As a front desk officer at Homeland Guest Inn for 11 months, I welcomed guests, processed check-ins and check-outs, and assisted with requests and complaints to ensure a pleasant experience. Later, as a customer service representative with Versatel Marketing for 12 months, I handled inbound and outbound calls, informed customers about new products, scheduled appointments with licensed advisors, and identified potential sales opportunities. I utilized customer service software to document and update customer information, consistently maintaining high-quality assurance scores.

In all my roles, I have gone above and beyond to ensure customers had a wonderful experience. My resilience, adaptability, and proactive approach, coupled with my fast learning and openness to new ideas, enable me to provide responsive customer service. Through hard work and strong interpersonal skills, I ensure effective utilization of organizational resources and take on additional responsibilities to meet team goals. 

I am excited about the prospect of working with you and am confident in my ability to represent the high standards of your company, contributing to its growth and success.