Yvette Marie B. Gimelo

Yvette Marie B. Gimelo #0410 saint Ruiz Drive, Palmera Homes 3&4 Taytay Rizal Mobile number:- Phone number:- Skype: Yvette Gimelo Objective: Pursuing my opportunity which allows me to enhance my knowledge and skills. Skills and Strength: Computer literate: Microsoft office, Microsoft Word, Microsoft Excel Good communication skills. Language written and spoken: English and Tagalog Can work under pressure Willing to learn Fast learner Work experience: BPO: Results Manila- - Customer service/Technical Support for Virgin Mobile * Assisting customers with their virgin mobile phone in regards with troubleshooting, billing and minutes disputes. - Customer service/Technical Support Mobile Broadband * Assisting customers with their mobile broadband account and device in regards with troubleshooting, billing and minutes disputes. *Appointed as one of the mobile broadband mentor (taking supervisor calls, calibration and coaching). Teletech Cainta- - Customer service/Technical Support/Sales support for Dish Satellite * Assisting customers with troubleshooting, billing and channels purchased. Concentrix 2014 – 2020 - Customer service/Technical Support for General Motors * Assisting customers with their cars inquiries - Customer service for Acer AU/NZ 2016 * Assisting customers with their acer devices in terms of billings and repair updates Appointed DOA case manager 2017 *Dealing with retailers in terms of dead on arrival units *The one who decide if the unit will be approved for replacement Promoted as escalations case managers/ insurance coordinator 2018 *Doing Inbound, outbound call and email support Appointed quality coach 2018 *Doing mock calls, calls monitoring, coaching