Yvette Marie B. Gimelo

Good day.

I am Yvette Marie B. Gimelo and I have been a Customer Service and Technical Support Professional for 10 years now. 

I have experience with phone and email handling with recognized strengths in problem-solving, troubleshooting, and data entry.

For the past 3 years, I have been an Escalations Specialist dealing with complaints and escalated cases via phone calls and email. I was also appointed as one of the quality coaches doing calls monitoring, coaching, and mock calls.

I also have working knowledge using online and Microsoft Office, Microsoft Word, Google sheets, and excel. 

I can work in minimal supervision and be able to handle multiple tasks assigned.

I am also a fast learner and open to feedback in order to improve my skills.