Yvette Castro

Yvette Castro Panorama City, CA•-•- Education University of California Santa Cruz, Santa Cruz, CA 2015 B.A. In Politics Los Angeles Zoo Magnet, Los Angeles, CA 2011 High School Diploma Summary of Qualifications • • • • Customer service specialist with the ability to work independently as well as in a team Experience in a clerical office setting, front desk reception, and guest services Computer skills, proficient in Microsoft Office- Word, Excel, Powerpoint Welcoming, professional, eloquent, detail oriented, excellent communication and coordination skills Functional Areas of Expertise Customer Service • Clerical assistant- assisted the clerical team by completing paperwork, filing, creating timesheets, sorting and delivering mail, making phone calls and other clerical duties as assigned • Front desk receptionist- greeted visitors as they checked into the hotel and entered them through the computer database into the guest registry, telephoned and assisted over 25 customers daily and handled any questions or concerns effectively • Cashier- handled payments in forms of cash, credit cards and debit cards, assisted over 50 customers by taking orders and making sure the service was being provided in an effective and timely manner • Auditor- traveled to various retail and pharmaceutical stores to conduct inventory of products, job responsibilities included scanning barcodes, reporting missing inventory, addressing discrepancies with employees, counting and recounting products Work Experience Pacific Inn, Santa Cruz, CA Taco Bell, Santa Cruz, CA RGIS, Los Angeles, CA LADWP, Los Angeles, CA June 2015-July 2015 June 2014- August 2014 December 2010- September 2011 July 2008- August 2008