Yulaissa Paramata

YULAISSA INFANTE PARAMATA PROFILE Seasoned customer service and support professional with over 17 years of experience in call center operations, medical billing, and technical support. Proven expertise in resolving customer concerns efficiently, providing subject-matter expertise, and delivering exceptional service in fast-paced environments. Adept in handling high call volumes, training teams, and supporting technical platforms, including telecommunications and smart devices. Known for strong communication, billing accuracy, and client retention skills. WORK EXPERIENCE CONTACT --BLK 132 LT 20 Sparrow st. Deca Talomo Davao City 8000 EDUCATION 2002 - 2006 NOTRE DAME UNIVERSITY Bachelor of Science Major in Management Bachelor of Science Major in Banking & Finance SKILLS Customer-Service Communication Troubleshooting Billing Compliance Leadership Analysis Training Multitasking Adaptability Documentation Tech-Support REFERENCE Shower Rebollido (HR Manager) Email : - Kristine Ghale Clemente (Team Lead) Email : - Flatworld Philippines Livingston CX JAN. 2025 - JUNE. 2025 Livingston CX Account Executive (CANADA & US) Manages client accounts by responding to emails, handling logistics-related inquiries, and coordinating with internal departments to ensure prompt issue resolution and smooth service delivery. Alorica Davao Google Store & Google Tech Wave 2 AUG. 2024 - JAN. 2025 Google Store CSR (EMEA) Handles customer service for the Google Store via email and chat, assisting EMEA customers with orders, product inquiries, and issue resolution. Google Nest Technical Support (Doorbell & CCTV) Provides technical assistance for Google Nest doorbells and security cameras. Supports customers with setup, troubleshooting, connectivity issues, and feature guidance via phone, chat, or email. Ensures device performance and customer satisfaction. NextBPO Solutions Monitoring Analyst Ultramap Sept 2017- Aug 2024 Monitors real-time data and systems for anomalies or alerts, ensuring continuous operations. Analyzes vessel movement and maritime activity, generates reports, and escalates critical issues. Coordinates with clients and internal teams to maintain service accuracy and efficiency. Teleperformance Technical Support Representative VODAFONE NZ Nov 2016 - Aug.2017 Provides technical support to Vodafone New Zealand customers via phone, chat, or email. Troubleshoots internet, mobile, and device issues, assists with account and billing concerns, and ensures highquality customer experience through effective problem resolution. NextBPO Solutions Medical Biller Sleep Dynamics NJ Jun 2014 - Oct.2016 Handled patient inquiries, scheduled sleep studies, assisted with billing and insurance concerns, and ensured HIPAA-compliant recordkeeping at Sleep Dynamics. Sutherland Global Phil JAMBA- AT&T Wireless & AT&T U-Verse Sept 2007 - May 2014 Provided customer support, billing assistance, and technical troubleshooting for Jamba, AT&T Wireless, and AT&T U-verse services.