Yulaissa Paramata

With over 17 years of professional experience in customer service, technical support, medical billing, and operations monitoring, I have developed a proven ability to deliver exceptional results across multiple industries, including telecommunications, e-commerce, healthcare, and logistics. I have worked with global markets spanning the US, Canada, New Zealand, and EMEA regions, consistently meeting and exceeding performance expectations.

My career began in customer service and technical support, where I gained expertise in resolving complex issues, handling high-volume interactions, and ensuring client satisfaction. Over the years, I have supported leading brands such as Google Store, Google Nest, Vodafone, AT&T Wireless, and AT&T U-verse, providing seamless assistance via phone, chat, and email. I am adept at troubleshooting smart devices, network issues, and software applications while delivering clear, customer-friendly solutions.

In healthcare, I served as a medical biller for Sleep Dynamics NJ, managing patient inquiries, scheduling, insurance verification, and HIPAA-compliant documentation. This honed my attention to detail, billing accuracy, and compliance expertise.

As a Monitoring Analyst at Ultramap Global, I specialized in real-time systems monitoring, anomaly detection, and maritime activity analysis. My role required precision, quick decision-making, and effective communication with internal teams and clients to maintain operational efficiency and safety.

In my role as an Account Executive at Livingston CX, I managed client relationships, coordinated logistics, and ensured prompt resolution of concerns for Canadian and US accounts, demonstrating my adaptability in diverse work environments.

Core skills and strengths include:

• Customer Experience Excellence – Proven ability to deliver top-tier service, foster client loyalty, and ensure satisfaction.
• Technical Proficiency – Skilled in troubleshooting devices, network connectivity, and software issues.
• Billing & Compliance – Strong background in accurate billing, account management, and regulatory adherence.
• Operational Monitoring & Analysis – Experienced in data monitoring, reporting, and issue escalation for uninterrupted operations.
• Leadership & Training – Effective mentor, team collaborator, and knowledge resource for colleagues.
• Multitasking & Adaptability – Thrives in fast-paced, high-pressure environments while managing multiple priorities.

I am passionate about combining my technical knowledge, customer service expertise, and analytical skills to create positive customer experiences and operational improvements. My ability to adapt, solve problems quickly, and maintain professionalism has allowed me to excel in every role I’ve undertaken and I am eager to bring this dedication and versatility to my next challenge.