Yuji Whiting

YUJI WHITING CONTACT Phone:- Email:-Skype: live:.cid.1e49844fb2522f35 PROCESS EXCELLENCE AND QUALITY ANALYST WORK EXPERIENCE PROCESS EXCELLENCE AND QUALITY ANALYST SLK Global Philippines | August 1, 2018 - February 2020 PROFESSIONAL SKILLS Six Sigma Trained Microsoft Office Literate Creative Content Development Process Trained for Three LOB's (HRO, Collections and Demand Resolutions Department) Facilitation Skills (Training, Refresher Courses, Team Huddles) Data Mining and Analysis Certified Advanced Working Proficiency in English; Scored 880 out 990 in the test for International Communication Test Evaluating calls of process associates Data mining and analysis Creating presentations to report to stakeholders both internal and external Providing feedback, one to one coaching and team huddles with process associates Facilitating call calibrations with stakeholders Facing clients for any concerns regarding collections or process Conducting refresher courses and training as needed Creating materials for knowledge re-verification Creating creative materials for process improvement Conducting awards and recognition for process associates Providing supervisory call assistance to process associates Keeping track of our associate's roster and updating the client RECRUITMENT SPECIALIST INTERN SLK Global Philippines | September 21, 2017 - October 27, 2017 PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Adaptive Motivated Outsourcing potential candidates Interviewing candidates Initiating language assessment of potential candidates HUMAN RESOURCES OPERATIONS : RECRUITMENT COORDINATOR SLK Global Philippines | December 5, 2016 - July 31, 2018 Processing Offer Letters for our client's external and internal candidates On-boarding new hire candidates Initiating background checks for new hire candidates Tracking the background check components for in-house recruiter's report Subject Matter Expert Training new hire associates of the account Processing of end hire requirements such as new hire training schedules and locations, relocation benefits package and other exempt compensation Open communication with recruiters via email EDUCATION BACHELOR OF ARTS, MAJOR IN BUSINESS MANAGEMENT WITH HONOURS University of Chester, United Kingdom delivered in Southville International School Affiliated with Foreign Universities (SISFU) | 2012 - 2015 Second-class Honours, Lower Division (2.2) 50% Academic Scholar BUSINESS MANAGEMENT MAJOR IN HUMAN RESOURCES WITH MERIT EDEXCEL BTEC HND (Business and Technology Education Council Higher National Diploma) IN BUSINESS, United Kingdom delivered in SISFU | 2012 - 2013 Distinction President's List 50% Academic Scholar PROJECTS KAIZEN - PROCESS IMPROVEMENT (KEPT PERCENTAGE) SLK GLOBAL PHILIPPINES | Quality Analyst Process excellence initiative to boost the under-performing metric of collections to a quality standard through different process mapping tools such as brown paper analysis and prioritization matrix, findings were then addressed with a series of targeted actions that were plotted on a time table, in order to minimize information overload when it comes to delivering it to operations, resulting to the metric reaching the targeted goal. KAIZEN - PROCESS IMPROVEMENT (TAD) SLK GLOBAL PHILIPPINES | Quality Analyst Operations initiative to boost the under-performing metric of collections through means of realtime call monitoring and analysis, gathering best practices that is consolidated into a presentation, and cascaded to the associates. Practices found were reinforced with follow-ups during team huddles. PROCESS TRANSITION - MORTGAGE ACCOUNT SLK GLOBAL PHILIPPINES | Recruitment Coordinator Operations initiative to successfully earn the trust of the client for the account to be workable on our end, a mortgage specialist worked with us through an open phone line, wherein the process was discussed, weekly tests were conducted until certifications was provided by the client. PROCESS GUIDES - INFOGRAPHICS SLK GLOBAL PHILIPPINES | Recruitment Coordinator Self initiative, to effectively lower down error rates for the team, the infographs created targeted the most occurring error that the team is hitting, the infographs aimed to mitigate the said error by raising awareness and as a tool for reference that associates can use. AWARDS RISING STAR AWARD - QUALITY ANALYST SLK GLOBAL PHILIPPINES | December 2019 TOP PERFORMER Q1 and Q2 - RECRUITMENT COORDINATOR SLK GLOBAL PHILIPPINES | April - June, 2018 QUALITY CHAMPION - RECRUITMENT COORDINATOR SLK GLOBAL PHILIPPINES | 2017 REFERENCE LORELYN G. YANTO PROCESS EXCELLENCE MANAGER |- ZANG MATIAS ASSISTANT MANAGER, TALENT ACQUISITION |- WHILAND ESPELETA TEAM SUPERVISOR, HRO |-