WORK EXPERIENCE
PRECISELY - PARIS – MAY 2022 – DECEMBER 2022
CUSTOMER
SUCCESS
MANAGER
SENIOR CUSTOMER SUCCESS MANAGER
- Customer portfolio management (+100K $ ARR)
- Develop strategies to expand and enable adoption
- Build solid relationship with key stakeholders
- Handling most important renewals
- Health check meetings and manage risk and churn
- Managing FR and BENELUX markets globally
- Be the bridge with other teams internally (Sales/Product/Support)
IAS - PARIS – MARCH 2019 to – MAY 2022
CUSTOMER SUCCESS MANAGER
- Customer portfoliomanagement (Brands, Agencies)
- QBR meetings with client directly or with agencies
- Monitoring, analysis of target KPIs, reports and recommendations
- Weekly reporting andanalysis (Excel)
- SME Social
- Onboarding of new clients
- Work with different teams internally (Product, Technical team,
Finance)
- Create and manage process and methodology
AWIN - PARIS – JULY to DECEMBER 2018
CUSTOMER SUCCESS MANAGER (freelance)
- Customer portfolio management
- Monitoring, analysis of target KPIs, reports and recommendations
- Advertiser / Publisher Partnership Development
- Weekly reporting (Excel)
- Emailing campaigns (writing HTML newsletters, BATchecks)
- QBR meetings
Younes BENHADDOU
STUDIOS MERCURYA - MASSY – MARCH to JULY 2018
ACCOUNT MANAGER ( Freelance)
- Accompanying the prospect throughout the sales cycle
- Management and enrichment of CRM data
- Reporting of activity and results of commercial activity
FRANCE
Paris,--SCHOOL
28 years
Single
DrivingLicence
MASTER WEBMARKETING – UNIVERSITY PARIS XII - CRETEIL
-
Option : Social Network
Academic school: Blog & Tools 2.0; English Business; Digital
marketing; Make a website; Economy and international
marketing
-
Strong analytical skills, identify business
issue, analyze data, draw conclusion and
develop recommendations
Expert of the Ads world and the AdVerification ecosystem
•
•
•
•
Ability to learn quickly
Exceptional organizational skills with a
proven track record of dozen clients and
agencies
• Specialist to prepare QBRs
-------For more information, feel free to reach me
BACHELOR ADMINISTRATION AND INTERNATIONAL EXCHANGE
– UNIVERSITY PARIS XII – CRETEIL
Option: Administration & Business Management
SOFTWARES
-Google Suite: Google Analytics/
Google AdWords
-Office Suite: Excel / Word/
PowerPoint
- Salesforce / Jira
✓
Easily adaptable to
new software
LANGUAGES & SKILLS
> French: native language
> English: working level
> Arab: basic
< AccountManagement
< Ad Verification expert
< Affiliation Knowledge
< Knowledge of Programmatic
< Newsletter, E-mailing
< SEA, SEO
HOBBIES
Travel (Europe & Africa), Movies, Fitness, Soccer player
