Younes Benhaddou

Welcome to my profile! 

New to Hubstaff, I have +5 years of experience in Customer Success Management.

I started in Affiliate Marketing at AWIN then I continued my career at Integral Ad Science in Ad Verification (AdTech) 

Then, more recently in the field of DATA as CSM EMEA at Precisely.

The strategies, processes, results and exchange make me go further.

I have a great attraction for the detail as well as the understanding of the customers' stakes.

During my various assignments, I have been able to build customer loyalty while improving the customer experience. 

I have been able to touch all sectors of activity (Luxury, Travel, Telco, Tech). 

By understanding customer retention issues, I have been able to develop best practices to adopt in order to improve the churn rate.

My strengths:

✔️ Customer portfolio management 

✔️ Customer balance sheet & QBR

✔️ Understanding customer needs and issues

✔️ Present your digital solutions to your customers and onboard them in their use

✔️ Churn analysis and improvement

✔️ Renewal control (Contracts/Pricing)

✔️ Steering tools (customer retention action plan)

✔️ Team Success management

✔️ NPS, CSAT, customer survey

✔️ Best practices CSM 

Curious and creative, I love to discover new business!

Interested for a long time in customer experience and empathetic by nature, I can help you in the implementation of customer satisfaction optimization processes.

I'm used to work with various software and platforms: Salesforce, Power BI, Pack Office, Slack, Zendesk and others

I have been able to adapt to all kinds of situations and customer discourses over the years.

I look forward to discussing your projects and needs with you,

Younes

https://www.linkedin.com/in/younes-benhaddou/