Yolanda Yaqub

YOLANDA YAQUB Customer service | Virtual Assistant | Appointment Setter CONTACT PROFILE -m Dedicated and results-driven professional, seeking to leverage my experience in customer service, appointment setting, and sales to contribute effectively to a dynamic organization. Proven track record of effectively handling inbound and outbound calls, managing appointments. utilizing CRM tools like Salesforce to gather and organize client information. SKILLS EXPERIENCE - Customer service Customer Service Representative - Sales Outsource Global in partnership with Citizens Disability, August - Appointment 2015 - September 2020 scheduling - Handled inbound and outbound calls to assist clients in - CRM tools (Salesforce) obtaining social security benefits and supplemental benefits - Team leadership - Utilized CRM tools like Salesforce to gather and manage client - Communication information - Problem-solving - Collected work history, medications, health conditions, and - Time management doctor appointments from clients - Facilitated the application process and managed e-signature documents for clients Appointment Setter Bright Smile Dental Center, November 2020 - December 2022 - Managed incoming calls and scheduled appointments for EDUCATION patients - Confirmed appointments and efficiently managed the clinic's Benson Idahosa University calendar - - Provided excellent customer service to ensure a positive Bachelor of Arts in Mass patient experience Communication Sales Executive/Virtual Assistant Vegio Technologies Limited , February 2023 - Present - Communicate with clients regarding IT solutions and services offered by the company - Started as an onsite sales agent, engaging with clients in person to promote services - Promoted to Sales Executive, leading a team of 5 sales agents and driving sales growth