Yolanda Jonas
178 Amos Lengesi Crescent, Mandela Park 7784|-
https://www.linkedin.com/in/yolanda-jonas-4343a71b5/-
Profile
Dedicated and results-driven professional with a strong background in administration, customer
service, office management, and remote work. Highly skilled in communication, organization, and sales,
with a proven track record of exceeding targets and enhancing operational efficiency. Adept at managing
vendor relationships, implementing effective marketing strategies, and providing exceptional customer
support.
Experience
ADMINISTRATOR| MARKETING SOUTH AFRICA|-
· -Achieved a 99% reception call satisfaction rating across customers and inter-department staff. Streamlined filing storage system, maintain physical and eFiles that reduced time-to-time retrieval by
75%. -Communicated with customers and staff members, scheduling meetings and office events.
INSURANCE CONSULTANT| FINANCIAL DEBT ADVISORS |-
· Regularly exceeded sales targets, Promoting company products to potential clients. -Carrying out
promotional campaigns. Advised customers on which plan would be suitable for them.
· Maintained up to date knowledge of products and services. Handled customer calls and responded to
queries about services, product malfunctions, promotions, and billing. -Handled large volumes of calls
on a day basis with sense of calm and good worth ethic. -Developed successful tactics to promote
products and services to customers.
OFFICE MANAGER| CG CONSULTING||DATABASE 360 |-
· Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the
continuation and enhancements of services. -Managed vendors and the purchasing of database
provided to company. -Successfully saw day-to-day operations and worked to foster efficiency. Assisted with the marketing and promotion of events through the implementation of effective email
marketing campaigns.
RESERVATIONS AGENT |DASH BPO|-
- Reserving tee times for American golfers (VARIOUS GOLF COURSES) -Transfering to main office in USA Taking payments -Cancelling reservations -General enqiries
BUSINESS SUPPORT OFFICER (REMOTE) |PAYL8R UK| 2025-CURRENTLY
· Email and Chat Management: Handling incoming emails and chat inquiries, ensuring timely and
professional responses to customers and partners.
· Administrative Support: Performing general administrative duties such as scheduling meetings,
managing calendars, and preparing necessary documentation.
· Data Entry and Record Keeping: Entering and organizing data, maintaining accurate records, and
ensuring compliance with company policies.
· Customer Communication: Drafting professional correspondence, including emails and reports, to
effectively communicate with customers and address their needs.
· Process Improvement: Identifying administrative inefficiencies and implementing solutions to
enhance operational workflows.
· Collaboration: Coordinating with internal teams and external stakeholders to ensure seamless
communication and project execution.
Education
Y2K COLLEGE 2023 | PART TIME
PUBLIC MANAGEMENT | UPSKILLIST| 2024 – CURRENTLY (ONLINE)
Skills & Abilities
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Exceptional interpersonal and communication skills
Conflict resolution and problem-solving
Patience and empathy in handling customer concerns
CRM software proficiency (e.g., Zendesk, Salesforce)
Maintaining high levels of customer satisfaction
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