Yolanda Jonas

I am a motivated and detail-oriented professional with a background in customer service, business support, and operations. I have experience working across industries such as finance, reservations, and customer relations, where I developed a strong ability to communicate effectively, solve problems, and support both customers and internal teams.

I’m passionate about delivering excellent service and creating smooth, positive experiences for customers. I’m a fast learner who adapts quickly to new systems and environments, and I take pride in staying calm under pressure while meeting deadlines and maintaining accuracy.

I bring a positive attitude, a strong work ethic, and a genuine interest in helping people—whether through direct customer interactions or behind-the-scenes support.

• Customer Experience & Relationship Management
• Verbal & Written Communication
• Conflict Resolution & Problem Solving
• Time Management & Prioritization
• Campaign Support (Email/SMS)
• CRM & Ticketing Tools (e.g., Zendesk, Freshdesk, etc.)
• Data Entry & Administrative Support
• Microsoft Office & Google Workspace
• Team Collaboration & Independent Work