Ynna Jean Tulay

YNNA JEAN TULAY VIRTUAL ASSISTANT PROFILE CONTACT--Cogon, Bogo City, Cebu www.linkedin.com/in/ynna-tulay SKILLS Portfolio CO Results-driven professional with expertise in customer service for 4 years, billing, sales, technical support, real estate reception, and administrative functions. Adept at resolving customer concerns efficiently, managing billing systems, handling invoicing, and providing sales and technical support. Experienced in guiding merchants and buyers on store operations, order issues, analytics, and marketing automation. Strong background in real estate administration, including property management, maintenance coordination, and front desk operations. Committed to maintaining high customer satisfaction through proactive communication and problem-solving. WORK EXPERIENCE Innovately by The Global Sourcing Group Maintenance Coordination Receptionist EDUCATION 2017 - 2018 FELIPE R. VERALLO COLLEGE Master of Arts in Education Major in Administration and Supervision 2011 - 2015 CEBU NORMAL UNIVERSITY Bachelor in Elementary Education - General Education SKILLS Communication Customer Service Satisfaction Attention to Detail Organization Problem-Solving Adaptability Proactivity Time Management Interpersonal Skills Team Collaboration Organization JULY 2024 - FEBRUARY 2025 Coordinated property maintenance requests and scheduled inspections. Managed maintenance follow-ups and tracked budget and expenses. Updated tickets and ensured smooth communication between clients and vendors. Managed front desk responsibilities, handling inquiries and administrative tasks. Provided customer service support, addressing tenant concerns, complaints, and escalations with professionalism and efficiency. Intouch CX (Shopify) Merchant Support Advisor / Buyer Support Specialist SEPTEMBER 2022 - AUGUST 2024 Assisted merchants with their account, billing and store concerns Delivered chat and email support, ensuring a high level of customer satisfaction. Assisted merchants with store operations, product setup, and order management. Provided technical support on billing inquiries, payment integration, and marketing automation. Handled shipping and logistics issues, ensuring timely resolution. Supported buyers with refund processing, order cancellations, and carrier issues. Assisted buyers with order-related concerns, including refunds, cancellations, and disputes. EXPERTISE Billing & Invoicing Management Customer Support Satisfaction Technical Troubleshooting Merchant & Buyer Support Order Processing, CRM & Ticketing System Management Marketing Automation & Analytics Communication & ProblemSolving Real Estate Administration Property Management & Maintenance Coordination Concentrix CVG Customer Service Representative MARCH 2021 - SEPTEMBER 2022 Provided expert support in billing, sales, and technical troubleshooting. Assisted customers with account-related concerns and service upgrades. Investigated and resolved customer billing discrepancies. Processed refunds and compensations for network-related issues. Assisted customers in processing their payments when encountering errors. Provided billing options to ensure continued customer subscription. Supported phone, tablet, and smartwatch activations. Processed customer orders efficiently. Troubleshot network-related issues and escalated when necessary. Created tickets when troubleshooting steps failed. Assisted customers with warranty claims and product replacements. Data Entry St. Clare Learning Center, Inc. TOOLS SKILLS COMMUNICATION CUSTOMER SERVICE SATISFACTION ATTENTION Google Workspace TO DETAIL ORGANIZATION Microsoft Office (Word, Excel, PROBLEM-SOLVING ADAPTABILITY PowerPoint) PROACTIVITY TIME MANAGEMENT Rent Manager INTERPERSONAL SKILLS TEAM ManageGo COLLABORATION ORGANIZATION Athena ENGLISH FILIPINO Beacon LANGUAGES Zendesk Slack Grade School Teacher MAY 2017 - MARCH 2020 Taught English, Science, Values, MAPEH, EPP, and Computer to Grades 4–6, using diverse instructional methods to cater to different learning styles. Designed and implemented engaging lesson plans aligned with the curriculum to foster student understanding and participation. Created and maintained a positive classroom environment by utilizing positive reinforcement techniques to encourage student growth. Organized and facilitated interactive school activities, including educational fairs, student competitions, and community outreach programs. Developed teaching materials, worksheets, and multimedia presentations to support lesson delivery and student comprehension. Proctored exams, ensuring a structured and fair testing environment. Quick Connect Avaya Telebroad Teleconsole REFERENCE Shopify Atlas Zoom Skype Canva Teams LANGUAGES English Filipino Ludivina Tresana Team Lead | INTOUCH CX (Shopify) - 📞 Jaime Medija Senior Operations Manager | INTOUCH CX (Shopify) - 📞 Marc Tampan Colleague | INNOVATELY by The Global Sourcing Group- 📞 Ann Morta Team Lead | INNOVATELY The Global Sourcing Group- 📞