Ynna Jean Tulay

I am a dedicated and results-driven professional with extensive experience in customer service, administrative support, and real estate coordination. With a strong background in billing, sales, technical troubleshooting, and merchant and buyer support, I take pride in providing excellent service and ensuring customer satisfaction.

My expertise spans multiple industries, including e-commerce, telecommunications, and real estate. As a Merchant Support Advisor and Buyer Support Specialist at Shopify (via Intouch CX), I had the privilege of assisting merchants and buyers with store operations, billing, shipping, and order management. This role required adaptability, problem-solving skills, and technical knowledge, allowing me to deliver effective solutions and build strong customer relationships.

Previously, as a Maintenance Coordination Receptionist at Innovately by The Global Sourcing Group, I managed property maintenance requests, scheduled inspections, and facilitated seamless communication between clients and vendors. Keeping track of expenses and maintaining an organized workflow helped improve efficiency and service quality.

Before that, I worked as a Customer Service Representative at Concentrix, where I handled billing inquiries, technical troubleshooting, and account-related concerns. My proactive approach to resolving issues contributed to a positive customer experience.

Beyond customer service and administration, I have experience in education. As a Grade School Teacher at St. Clare Learning Center, I designed engaging lesson plans and fostered a supportive learning environment to help students thrive.

I hold a Bachelor’s degree in Elementary Education from Cebu Normal University, which has strengthened my leadership, organizational, and communication skills.

I am proficient in tools such as Google Workspace, Microsoft Office, Zendesk, Rent Manager, ManageGo, Athena, and Shopify. My strengths in problem-solving, organization, time management, and communication enable me to provide high-quality support and contribute to a team’s success.

I am always eager to learn, grow, and collaborate with professionals who value efficiency, professionalism, and customer satisfaction. I look forward to new opportunities where I can apply my skills and make a meaningful contribution.