Yna Marie Alinsod

YNA MARIE ALINSOD email:-phone #: - address: Santa Rosa, Laguna, Philippines 4026 SKILLS Communication Customer Service Orientation Problem-Solving Attention to Detail Research Data Entry Organization Quick Learner TOOLS AND SOFTWARE CRM Tools (Salesforce, Workstation) Innovis LexisNexis Microsoft Office Google suites Asana Canva, Adobe Illustrator, Adobe Photoshop, Kittl, Ibis Paint Gorgias, Freshdesk, Freshcaller Shopify, Amazon Hubstaff Slack WORK EXPERIENCES CUSTOMER JOURNEY CONSULTANT | ZULAY KITCHEN January 15, 2024 - Present - Turning unsatisfied customers into satisfied ones by assisting them with general inquiries, item replacements, refunds, troubleshooting, repair, and return processes. - Attend to customer emails and calls - Handle marketplace messages and ensure everything is answered promptly - Submit daily report and daily statistics for performance monitoring FRAUD SPECIALIST | SYNCHRONY January 9, 2023 - November 20, 2023 - Resolve inbound calls from customers to verify transactions on respective accounts that have been flagged as suspicious - Handle calls from retail partners/customers concerning referred credit applications - Make outbound calls/verify transactions on accounts that have been identified as suspicious CUSTOMER SUPPORT REPRESENTATIVE | CONCENTRIX CVG PHILIPPINES, INC. January 13, 2021 - January 3, 2023 - Interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services - Responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. SALES ENGINEER | GENNEX SOLUTIONS PHIL. INC.. November 5, 2019 - May 22, 2020 - Responsible for PSI (Profit, Sales, Inventory) of the key accounts - Responsible for monitoring and ensuring the Sales/GP Target is achieved - Explores the full business potential of the assigned customers PROCESS ENGINEER | AUTOMATED TECHNOLOGY (PHIL.), INC. March 2, 2017 - October 30, 2019 - Responsible for troubleshooting production line issues and improving methods and procedures Generate reports and monthly KPI Analysis Respond to customer requests via phone and email TEST ENGINEER | EMS RESOURCES TECHNOLOGY, INC. May 10, 2015 - February 28, 2017 - Troubleshoot and repaired test hardware specific to the LTXMX platform Performed hardware correlation and gage data initial analysis EDUCATION JUNE 2010 - MAY 2015 | POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Bachelor of Science in Electronics and Communications Engineering INTERESTS Arts and Design Music Anime