Yna Marie Alinsod

I am an experienced customer service professional and freelance support specialist from the Philippines, with over four years of hands-on experience providing high-quality assistance to customers through phone, email, and chat. Over the years, I have worked with both local and international companies in various industries including e-commerce, finance, and telecommunications. My background has helped me develop a strong understanding of customer needs and how to deliver service that builds trust, satisfaction, and long-term loyalty.

At Zulay Kitchen, I served as a Customer Journey Consultant, managing an average of 70 customer inquiries daily through email and phone. I handled questions related to products, orders, shipping, and other concerns with professionalism and care. My goal was always to resolve issues efficiently while keeping the customer experience positive. Working in a fast-paced e-commerce setting sharpened my communication, time management, and multitasking skills.

Previously, I worked at Synchrony as a Fraud Specialist, assisting around 30 customers per day. I was responsible for reviewing and resolving cases involving fraud charges, as well as guiding customers through secure card application processes. In this role, I developed a high level of attention to detail and became skilled in handling sensitive financial information while remaining calm and professional under pressure.

Before that, I was a Sales Representative at Concentrix, where I helped an average of 20 customers per day with billing concerns, product inquiries, service complaints, and upselling opportunities. This position helped me strengthen my ability to build rapport, manage objections, and handle a wide range of customer personalities with patience and empathy.

Throughout my four+ years in customer service, I’ve consistently demonstrated reliability, adaptability, and a strong work ethic. I’m comfortable working independently or as part of a remote team, and I always strive for clear and timely communication. Whether supporting customers directly or working behind the scenes to improve the process, I’m committed to delivering excellent results.