Ymel Amboy

Ymel C. Amboy 747 B Villanueva St. Gatchalian Subd., Las Pinas City-Mobile Number: (- ObjectiveSeeking to obtain a rewarding and challenging position with a fast growing industry, being part of an environment that stimulates thought, creativity and reaching the highest possible standards. Qualification Summary Extensive knowledge of principle and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction Outstanding communication, interpersonal skills and ability to work rotating shift work and overtime. Unquestionable ability to comply with Company attendance standards describe in labor agreements and/or established guidelines. Knowledgeable in Microsoft Word, Excel, PowerPoint, Adobe Photoshop & HTML applications. Has Attained a Level of Distinction in Abacus Functionalities for Tourism Students. Work experience InterContinental Hotels Group, Inc. February 2015 – June 2015 Fulfillment Executive Provides support to Asia Pacific Field Sales Force and Regional Sales Centers both in Sydney and Manila by servicing leads through the effective execution of the enquiry handling process, steps to conversion, and the preparation of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG. Fulfills and where possible exceeds customer expectations in the conversion of their inquiries in to an IHG branded hotel with a focus on generating the best levels of revenue. InterContinental Hotels Group April 2012 – February 2015 Reservation and Sales Specialist A sales expert in providing travel advice and reservations solutions. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Convergys Philippines Services Corp. February 2011 – January 2012 Senior Sales and Services Associate  Responsible for achieving specific sales business targets and maximizing sale opportunities on each and every call. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Toyota Makati, Inc. June 2009 – March 2010 Marketing Professional In charge for developing new business and maintaining current relationships. Trained to accommodate the customers' needs and fix a problem when one arises. Deliver superior customer service.  Philippine Tourism Authority September 2008 – June 2009 Travel Tax Processor Evaluates request for exemption reduced travel tax privileges and process payments. Prepares the authority to accept payments/travel tax certificates and daily report on travel tax certificate and collections. Files issued certificates, authority to accept payments and supporting documents. Malaysia Airlines November 2007 – January 2008 Student trainee Help the reservation manager with the routine works. Assist the customer and present the company status for the customer. Writes all the important information from a meeting of the reservation department. Files necessary document of the reservation department. Educational background TertiaryBachelor of Science in Tourism De La Salle Lipa Lipa City Batangas June 2004 – April 2008 SecondaryArk of the Covenant Montessori Victoria, Oriental Mindoro June 2000 – March 2004 PrimarySanta Isabel College Taft, Manila June 1996 – March 2000 Trainings / Seminars Philippine Airlines Learning Center Customer Service, Airport handling and the Works of a Flight Attendant August 24, 2007 De La Salle Lipa Hand in Hand Being One Lasallian Leadership Training Seminar April 2007 De La Salle Lipa Working Across Culture December 2004 Personal InformationDate of birthJuly 16, 1987 Place of birthCaloocan City, Philippines StatusSingle NationalityFilipino Height165 cm Weight 62 kg Passport Number EB-