Yewande Kuku

YEWANDE KUKU Customer Success Manager -www.linkedin.com/in/yewande-kuku - Customer-focused professional with 6+ years’ of experience in client-facing roles across digital marketing, real estate, and the non-profit sector. Known for building trust, solving problems quickly, and driving customer satisfaction and retention. Skilled in onboarding, customer education, journey mapping and optimising support workflows. Excited to bring this experience into a Customer Success role, where I can help customers thrive with the products they use and contribute to longterm business success. Work Experience Customer Relationship Manager Feb 2023 - Dec 2024 Yell UK • • • • • Acted as the primary point of contact for customers, nurturing relationships and ensuring their marketing goals were being met. Delivered product demonstrations and 1:1 sessions to educate customers on product features, optimising usability, and satisfaction with our products. Reviewed customer performance metrics and identified pain points to uncover growth opportunities and upsell relevant marketing solutions. Provided technical support to resolve platform issues such as login errors, dashboard performance and payment processing to ensure minimal disruption to customers’ experiences. Maintained up-to-date records within our CRM, ensuring compliance with data protection regulations. Key Achievement : ● Recognised as a top performer, securing over 25% of the sales target for the team in Q3 (2023/2024). Client Relationship & Acquisition Agent Apr 2021 - Jan 2023 City Gate Homes UK ● ● ● Owned the client onboarding process following initial consultations with the CEO, ensuring a smooth transition into the acquisition phase. Developed and implemented the customer journey map to set expectations, effectively communicate and ensure transparency throughout the property acquisition process. Conducted extensive research and in-depth market analysis to identify the most suitable investment opportunities that align with client goals. ● ● ● Delivered detailed cost-analysis and due diligence reports for shortlisted properties, helping clients make confident and informed decisions. Served as a liaison between clients and key stakeholders including estate agents, brokers, and legal teams, to ensure timely updates and proactive issue resolution Responsible for following up with customer post-transaction, to gather feedback and strengthen long-term relationships Senior Fundraiser May 2018 - Apr 2021 World Vision UK Promoted Global development programs to secure sponsorship and drive donor engagement. Key Achievements : • ● Secured nearly 400 donors, achieving an 83% retention rate (3rd highest in the organisation). ● Led the clean-up of 2,000 outdated supporter profiles in under 4 months. ● Won an award for acquiring the most demographically aligned sponsors for targeted campaigns. Core Skills Customer Onboarding & Training : Platform set up, 1:1 sessions CRM & Ticketing Systems : SAP R/3, Dubsado, and digital platforms Technical Support & Problem-solving skills : Login issues, product setup, platform navigation Client Engagement & Retention : Customer support, churn mitigation, success strategies Interpersonal Skills & Effective Communication : Email, phone, text, Zoom, and Microsoft Teams Administrative & Organizational Skills : Data entry, account updates, activity logging Collaboration & Communication Tools : Microsoft Teams, Zoom, Google Workspace Productivity & Work Management : Microsoft Office, ClickUp Education University of Nottingham Jan 2014 - Dec 2017 Bachelor of Arts in Politics & International Relations (2:1) University of Nottingham Foundation in Arts & Social Sciences (Distinction) Jan 2013 - Dec 2014