Yewande Bolu Angelique

YEWANDE BOLUWATIFE ANGELIQUE Location: Lagos State Phone: - Email:- Career Objective To secure a dynamic role in administration, operations, or client support where I can apply my strong organizational skills, digital proficiency, and customer-first mindset to support team goals and long-term growth. Professional Summary Dedicated professional with over four years of experience in customer service, sales, and operations across fintech, e-commerce, and health sectors. Known for quickly learning new systems, taking initiative, and consistently delivering reliable, high-quality results. Supported clients through a consultancy arrangement for a global pharmaceutical company, with responsibilities that required discretion, empathy, and efficiency. Now seeking to bring my skills and values to a forward-thinking team under my own name and identity. Core Competencies • Client Support & Complaint Resolution • Confidential & High-Volume Service Handling • CRM Tools & Remote Communication • Public Health Advocacy & Outreach • Team Collaboration & Task Ownership • Administrative Planning & Logistics • Empathy & Emotional Intelligence • Time Management & Prioritization Technical Skills • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) • CRM Systems (Salesforce, Oracle, ADF, FIVE9, CAP) • Digital Communication Tools (Zoom, Google Workspace, Slack) • Basic Troubleshooting & App Support Professional Experience Customer Service Representative | Prime Consultancy (Contracted to a Multinational Pharmaceutical Client) | Lagos | Dec 2024 – Present • Handled patient-related inquiries and re-enrollment requests with empathy and efficiency. • Provided phone and email support in compliance-driven, high-pressure environment. • Maintained detailed case documentation and escalated issues appropriately. • Operated under strict confidentiality while representing a globally recognized client. Sales Executive / Team Lead | Jimo Limited (E-commerce), Lagos | 2022 – 2023 • Managed livestream sessions and led customer interaction during real-time sales. • Trained and supervised junior staff to improve service delivery. • Handled studio equipment and coordinated logistics for live selling. Customer Service Partner / Field Sales Executive | Nomba Microfinance, Lagos | 2021 – 2022 • Activated POS devices and delivered technical post-sale support. • Scheduled client appointments and resolved onboarding issues. • Trained field agents on effective customer service techniques. Remote Support Representative | Aladdin Microfinance, Lagos | 2019 – 2020 • Remotely followed up with inactive users to re-engage usage. • Guided customers through app setup and troubleshooting. • Delivered timely updates via SMS and social platforms. Projects & Committees Tourism Planning Committee | Academic Project • Collaborated with peers to organize and execute a group travel project. • Handled logistics, transportation booking, and participant documentation. • Ensured the accountability and coordination of all group members. Education B.Sc. in Health Education | Lagos State University – 2024 Additional Study: Public Health & Public Health Advocacy References Available upon request.