Yewande Bolu Angelique

I am a passionate and results-driven professional with over four years of experience in customer service, sales, and remote support roles across diverse industries including fintech, healthcare, and international consulting. My career journey reflects a consistent dedication to delivering exceptional service, driving customer satisfaction, and adapting quickly to new environments.

I began my career at Number Microfinance, where I started as a sales executive and was promoted to partner within two years. I handled customer onboarding, POS terminal activations, and client retention while also training new team members. I then joined Aladdin Microfinance, where I followed up on existing clients and ensured seamless service continuity. My curiosity and ability to communicate clearly made me a valuable asset to both teams.

I transitioned into remote work with GMO Limited, a UK-based brand, where I served as a sales executive and influencer. My responsibilities included managing client inquiries, placing orders, hosting live sessions, and processing discount claims. I then joined Prime Consultancy, supporting Amgen Support Plus (a U.S.-based healthcare program). In this role, I enrolled patients into co-pay and Medicare assistance programs, handled escalations, and navigated insurance complexities with a strong focus on empathy and compliance — consistently scoring over 90% in quality assurance.

My technical skills include proficiency in Google Workspace, Microsoft Excel, CRM tools, Five9, Oracle, Zoom, Lark, and CAPS. I’ve also completed various compliance and customer communication trainings. I am quick to learn, tech-savvy, and able to work independently or in a team. My communication style is professional, yet approachable, and I am known for staying calm under pressure.

With a background in Public Health and exposure to the tourism industry, I bring a well-rounded perspective and the ability to connect with people from different walks of life. I am currently seeking opportunities where I can grow, contribute meaningfully, and continue to build a career rooted in service excellence, problem-solving, and global impact.