Solimar Sevilla
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Managua, Nicaragua-
Customer Care
Friendly and resourceful professional with 4 years of experience supporting customers and executives through clear
communication and organized follow-ups. Skilled in managing schedules, coordinating meetings, and using
Microsoft Office and Google Workspace to streamline tasks. I enjoy building connections, understanding client
needs, and using soft sales experience to create positive interactions.
PROFESSIONAL EXPERIENCE
Help desk
Concentrix Nicaragua (11/2023 – 11/25)
• Handled corporate device repair inquiries, scheduled client interactions, and delivered real-time
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troubleshooting software over phone and email.
Maintain records organized and easy to access, helping to streamline documentation processes.
Assisted with Customer Solution Oversight by keeping track of deadlines, deliverables, and overall progress.
Facilitated communication both internally and externally, promoting collaboration between teams
Customer Service
Webhelp Nicaragua (07/2021 – 07/2023)
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Banking Operations Specialist: Managed transaction disputes, resolved balance discrepancies, and addressed
account security concerns, including account takeovers.
Prepared and organized documents, reports, and presentations for executive meetings and workshops.
Acted as the primary point of contact for communications, including managing emails and handling phone
calls and soft sales.
SKILLS
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Calendar Management and
Scheduling
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Deadline Tracking
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Experience in Microsoft
Office Suite and Google
Workspace
Email and Phone
communication Management
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Document Preparation and
Presentation Design
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AI knowledge
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Research and Data
Compilation
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Copilot
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Problem-Solving and
Decision-Making
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Chat GPT
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Calendly
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Dynamics 365 tool usage
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Canvas
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Microsoft Planner
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Cash for one tool usage
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Azure DevOps
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Dall-E
