Yenna Mae Jara

I have been a Vacation Rentals Property Manager for over 4 years and I can help you manage your listings as I have the experiences and skills that you are looking for!

Skills:

• Vacation Rentals Property Management

• Customer Support

• Social Media Management

• Basic Photo Editing (Canva)

• Administrative Support (Research, Data, Entry, etc.)

Property Management Experiences:

• London-based property management

• Hong Kong-based property management

• Bali-based property management

• Cebu-based property management

• USA-based property management

Property management tasks:

• Respond to guest inquiries

• Screen potential guests and make bookings

• Schedule cleanings with housekeepers

• Coordinate with local guest manager and staff

• Send welcome, check-in, and stay messages

• Quickly handle problems that may arise (i.e. extenuating cases from Airbnb, guest's concerns)

• Manage listing calendar, rates, and availability

• Write and respond to guest reviews

Expert with the following platforms:

Airbnb | TripAdvisor | VRBO | http://booking.com/ | Expedia | Agoda | 9flats | TravelStaytion | Cuddlynest | BaliVillas | Craigslist | Zillow

Tools:

Slack | iGMS | beds24 | Tokeet | Smartbnb | Beyond Pricing | Zendesk | Skype | Google Suites | Microsoft Office | Canva | Social Media Sites (Facebook, Insta, Twitter, etc.)

If you are looking for a virtual assistant with extensive customer service experience who can take easy to complicated calls, email, and live chat - then, I am the best person you need to work with.