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📍 Calabar, Nigeria
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YEMI APIH
Admin Support-|
linkedin.com/in/yemi-apih
PROFESSIONAL SUMMARY
Detail-oriented Admin Support professional with hands-on experience in inbox management,
scheduling, and customer service. Skilled in Google Workspace, automation tools, and client
communication. Brings a calm, organized approach to helping clients stay on top of their
workflow and deliver excellent service.
SKILLS
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Calendar Scheduling
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Google Docs / Sheets
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Online Research
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Automation Tools(Calendly, Trello)
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File & Document Organization
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Customer Support
Email Management
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EXPERIENCE
Virtual Assistant (Intern) – Remote
Career Crafters Academy | Jan 2025 – June 2025
Managed Gmail inbox and prioritized daily emails for efficient client follow-up
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Scheduled appointments using Calendly, reducing missed meetings by 70%
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Organized digital files, improving accessibility and workflow
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Customer Service Cashier – On-site
Sueno Global Solutions, Abuja | April 2021 – Sept 2023
● Processed 100+ daily transactions with 99% accuracy, improving checkout speed and
customer satisfaction
● Resolved 90% of customer complaints on-site with empathy and clear communication
● Collaborated on stock reconciliation project that reduced shrinkage by 15% through
accurate record audits
EDUCATION
The Polytechnic Calabar (Now University of Cross River State)
National Diploma in Estate Management (2004)
CERTIFICATION
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Certified Virtual Assistant – Career Crafters Academy (2025)
● Business Process Management – Coursera (2025)
