Yemi Apih

I am a highly organized and proactive Administrative Support Professional with a strong background in email management, scheduling, document organization, and customer service. With hands-on experience in virtual assistance, workflow automation, and client communication. I excel at streamlining administrative processes to enhance productivity and efficiency. My ability to manage high-volume tasks with precision, paired with my expertise in Google Workspace, Calendly, and Trello, makes me a reliable asset for businesses seeking structured and seamless support.  

Additionally, my 3+ years in customer-facing roles have honed my communication, problem-solving, and multitasking abilities, enabling me to provide exceptional service while maintaining meticulous attention to detail. 

 Core Skills & Expertise 

✅ Administrative Support  

• Email management (prioritization, filtering, timely responses)  

• Calendar scheduling & appointment coordination (Calendly, Google Calendar)  

• Digital file organization (Google Drive, Dropbox, structured naming systems)  

• Document preparation & formatting (Google Docs, Sheets, MS Office)  

✅ Workflow Automation & Tools 

• Proficiency in Calendly (reduced missed meetings by 70%)  

• Task management via Trello, Asana, or Slack  

• Basic automation (email filters, templates, Zapier integrations)  

✅ Customer Service & Communication  

• Handling inquiries via email, chat, or phone  

• Resolving complaints with professionalism and empathy  

• Maintaining accurate records (transactions, client databases)  

✅ Research & Data Management

• Conducting online research for business needs  

• Compiling reports, spreadsheets, and summaries  

• Auditing records (e.g., reduced stock shrinkage by 15%)