Yeison Ramos Gonzalez

28 years old Medellín linkedin.com/in/yeinramos Colombia Yeison Ramos Summary Job Experience Customer-focused communications and production professional with proven expertise in building strong relationships, identifying customer needs, and delivering tailored solutions. Skilled at managing requests from start to finish, ensuring timely follow-up and high satisfaction. Recognized for providing comprehensive, value-driven support that benefits both clients and the organization. Customer service Personnel management Problem solving Exceptional communication skills Microsoft Office Canva Google Workspace Adobe Suite Languages • • South Florida Multiespecialty Medical Group Medellín, Colombia （Remote） • • • Skills • • • • • • • • Medical Appointment Scheduler • • • Coordinated multiple monthly appointments across 5 specialties, reducing scheduling conflicts by 20%. Handle inbound and outbound calls to assist patients with booking, rescheduling, and urgent visit needs. Verify insurance coverage, obtain referrals, and document patient details in the EMR system. Provide patients with preparation guidelines for specific procedures, labs, and consultations. Collaborate with clinical and administrative staff to optimize patient flow and resolve scheduling conflicts. Uphold HIPAA compliance and ensure secure handling of patient information. Conduct appointment reminders and follow-ups via phone, text, and automated platforms. Remote Medical Appointment SchedulerMedical Appointment Scheduler MacArthur Medical Center TX / 2024 – 2025 Cartagena, Colombia（Remote） Spanish: Native English: C1 • • • • Education • Bachelor in Communcations Universidad de Cartagena 2018 – 2024 Cartagena, Colombia • • • Schedule appointments for OBGYN and Pediatrics patients across multiple providers and services. Manage high-volume inbound calls, assisting patients with booking, rescheduling, and canceling visits. Verify insurance coverage and collect necessary pre-visit information to ensure smooth check-ins. Input and update patient data accurately in the Electronic Medical Records (EMR) system. Educate patients on pre-appointment instructions, including fasting, lab requirements, or paperwork. Communicate daily with nurses, medical assistants, and administrative teams to coordinate patient flow. Handle urgent scheduling needs, such as same-day sick visits or pregnancy-related concerns. Maintain HIPAA compliance and ensure patient confidentiality in all communications. Additional experience and references available upon request. ©AZURIUS – Hoja-de-vida.co