Yeison Ramos Gonzalez

Bilingual Appointment Scheduler & Customer Service Specialist

As a highly skilled bilingual (English–Spanish) Appointment Scheduler and Customer Service Specialist, I consistently deliver outstanding results coordinating medical schedules, managing patient calls, and facilitating seamless communication between clients and healthcare professionals nationwide. My proven track record demonstrates a commitment to exceeding expectations and enhancing operational efficiency.

Armed with a Bachelor’s Degree in Communications from the University of Cartagena, I leverage exceptional interpersonal skills and strategic problem-solving abilities to provide service that consistently surpasses client and organizational goals.

Currently, I am expertly scheduling for two prominent U.S. medical groups, where my responsibilities include:

• Coordinating and rescheduling patient appointments.

• Verifying insurance coverage and facilitating multi-department communication.

• Handling high-volume inbound and outbound calls with professionalism and empathy.

I excel at time management, multitasking, and adapting to dynamic work environments. I am proficient in call management systems such as AnswerConnect, as well as CRM platforms, electronic medical record (EMR) systems, and scheduling software, ensuring accuracy and efficiency in every task.

Key Skills:

• Bilingual (English–Spanish)

• Healthcare scheduling & calendar management

• Customer relationship management

• Remote work tools: Google Workspace, Microsoft Office, Trello, Asana, Zoom

• Administrative support: email management, data entry, document organization

I am passionate about optimizing workflows, improving client satisfaction, and contributing to team success. My background in communication, combined with my technical skills and commitment to service excellence, makes me an ideal fit for remote roles such as Virtual Assistant, Customer Support Representative, or Administrative Coordinator.

Whether working independently or as part of a team, I bring professionalism, integrity, and a results-driven mindset to every project.