Yazhisai

SUMMARY My desire is to develop my career that is both challenging and rewarding, which allows me an opportunity to show forth my skills specialized in Operations Management specialized in Banking operations. I'm eager to utilize my strong work ethic and education, while continuously learning and optimizing career growth. WORK EXPERIENCE Paytm Product Operations - Lending - Personal Loans (Oct 16th 2023 - Present) YAZHISAI KC PRODUCT -Lending Loans OPERATIONS / Personal CONTACT DETAILS Monitoring the funnel and optimization of it. Ability to influence business partners, regulators as well as external parties to be able to arrive at the most optimum product solutions. Able to drive end to end product roadmap - from planning, execution to impact assessment. Interacting with lender partners for issues , improvement and new features in the application. Analysis of stage wise customers stuck in sales Funnel Creating SOP for Customer Service Team for new product launch and resolving customer tickets Data analysis of the daily funnel with stage wise drop and improvement and publishing it before business & Growth team Ability to work closely with tech and engineering teams Demonstrated fluency in tools like JIRA, Starbust,Kibana and Confluence (Grafana) Nudging the segmented users to transact via: Push Notifications, SMS, WhatsApp and new Product features Responsible to manage daily LTD (Lead To Disbursal) without any funnel breakage. - Friendloan Technlogies Pvt Ltd - Operations Manager - NBFC, Loans & Operations | 26th Oct 2022 - 31st July 2023 https://www.linkedin.com/in/yazhisai/ SKILLS Funnel Optimisation Team Handling Google Ads Microsoft Office Suite Data Interpretation & Analysis SQL (Beginner Level) JIRA , Looker Zoho Analytics Banking Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks Funnel monitoring and optimization Ensures timely response and resolution of customer issues Review and recommend updates and changes in the application Responsible for preparation of various reports for Board using MS Excel and Zoho Analytics Creating marketing campaigns in Google Ads. Knowledge of DPD, Arrear and operations of small ticket loans Analysis of stage wise customers stuck in sales Funnel Identifying issues of customers, providing solutions & moving to Disbursement process. Analysis of Google Playstore ratings and reviews for the Application Madura Micro Finance Limited Deputy Manager - Finance & Accounts ( 15th May 2018 - 19th Oct 2022 ) Analysing monthly loan reconciliations to identify potential credit risk to the company Responsible for matching Group level and Member level collections. Comprehensive knowledge in NBFC and understanding of working with various loan products and process. Responsible for distributing T24 reports across multiple departments. Validation of demand raised in Member level DCB (Demand Collection Base) Knowledge of loan book, interest calculation, Repayment chart, NPA classification etc Deputy Manager - Internal Audit ( Business Analyst) | Conducting Functional Audit for all departments in Corporate Office in order to highlight issues and gaps in the controls and process. Prepare internal audit reports to management documenting the work performed and if audit issues were identified, provide recommendations to address the issues Develop suggestions for process efficiencies and control improvement based on work performed Reviewing of Branch Audit reports and identifying the issues & publish Audit reports with appropriate score & Grade for all branches Led a team of internal auditors in complex audit engagements preparing audit reports and recommending improvements in policies and procedures. Collected and analyzed data to detect deficient controls, duplicated effort, fraud, or non-compliance with regulations, and management policies. YAZHISAI KC YAZHISAI KC ACADEMIC HISTORY PGDM (2016 - 2018) B.E -) Class XII -) Class X Thiagarajar School of Management, specialized in 'Marketing and Operations' with 6.5 CGPA PSNA college of engineering and technology, specialized in 'Bio Medical' with 7.5 CGPA Jawahar Higher Secondary School (State Board) with 88% Jawahar Higher Secondary School (CBSE) with 86% -) INTERNSHIP (Apr'17 - Jun'17) - A Comparative study on booking sources of automobile service operations industry using SPSS and MS Excel. Recommended key insights about increasing the booking rate and new services implementation.