Yazhisai

With over 6+ years of experience in Lending/Microfinance/Fintech industry, I specialize in handling operations of various products in Personal Loans and SHG (Self Help Group) Loans in NBFC, Ensuring the overall flow of lead creation till disbursement is being delivered effectively to the customers.

Post graduated from Thiagarajar School of Management (PGDM) , specialized in Marketing Management and Operations Management, would contribute my knowledge and explore my skills in handling various products. Some of my work contribution is as below :

-Funnel Monitoring and Optimization of various lending products

-Stakeholder Management

-Gathering business requirements

-Product Roadmap Management/Lifecycle

-Lender Partner Interaction for smooth operation of funnel

-Sales Funnel Analysis and publishing analysis with business teams

-Customer Service SOPs & Resolving customer tickets

-Creating PRD

-Training /Walkthrough of the product to Business, Growth and CST teams after every new roll-out/launch

-Data Analysis and Data Reporting to multiple teams

-Implementation of new features in the application to enhance user-friendly journey for users

-Providing various insights to increase productivity for the company

-Collaboration with Tech teams in case of technical issues faced by users

-Problem Solving

-Tool Proficiency: JIRA, Starbust, Kibana, Confluence, Tableau, Looker,Figma and Grafana.

-Flowchart : draw.io, Hands on experience in Google Sheets and Microsoft Office Suite.