Yaw Brefo Boahen

 YAW BREFO BOAHEN SUMMARY A result-driven IT engineer with over 12+ years of experience with a strong background that encompasses diverse aspects of Installation and network of computers, maintenance, software upgrade and hardware repairs, with significant design, support, administration and implementation of ICT services and deliveries. Thoroughly detail – oriented with strong team leadership and collaboration skills, Able to apply expert knowledge in best practices to complete high workload volumes in fast – paced environment. AREAS OF EXPERTISE • Wireless Network Technology • Configurations of Cyber security • Data Management • Cisco network devices PROFESSIONAL EXPERIENCE MINUSCA (Central Africa Republic) May 2021 – Date Wide Area Network (WAN) Technician 1. Coordinate with Head Office in executing technical policies as per the Field Technology mandate. 2. Coordinate with external vendors (ISP, GSM providers) to make sure service level agreements are met. 3. Roll out training programs for newly contingents Officers in the use of MINUSCA ICT equipment’s and online tools. 4. Provide administration of local and wide area networks to enable the Sector to have good communication. 5. Perform maintenance of physical network components, file servers, desktop computers, laptop, and applications for effective use. 6. Maintain service logs for an internet/WAN and its deployments, based on organizational requirement. 7. Design, analyze and implement LAN/WANs connections, and design cost-effective system configurations that meet organizational requirements. 8. Establish backup procedures for all desktop computers and laptops to safeguard Mission important documents. 9. Monitor network security to be proactive in terms of any attacks. 10. Attend weekly meetings and present ICT performance report for further engagement RAMJACK TECHNOLOGY SOLUTIONS, Accra February 2019 – April 2021 Project Technical (Network) Lead • Installed and configured Fluid mesh network to provide data, voice and video communications for AngloGold Ashanti (Dispatch Office mining Vehicles and Trucks) • Conduct assessments of Company’s infrastructure and data to identify vulnerabilities that could expose infrastructure to a security breach. • Device installed included (Fluid mesh Point to Point radios, Fluid mesh Point to Multipoint radios, Fluid mesh Gateway device, Fluid mesh Omnidirectional radios and Cisco 8port manageable switches. • Evaluating the effectiveness of existing security measures and making recommendations to improve security. • Training staff in network and information security procedures • Assisted in preparing technical documents and trained the AngloGold Ashanti Dispatch team on how to effectively monitor and troubleshoot the network. • Timely upgraded the infrastructure and Internet connectivity that met organizational requirements, also monitored the computing resources that provided a stable and responsive environment. Achievements • Design processes to eliminate or mitigate potential risks and ensure that all important flow of information and data is backed up and server systems data is secure and safe. • Improved network reliability, security, and fault tolerance for all Dispatch Trucks and Vehicles communication. Critical points of failure were identified, and redundancy was implemented to provide fault tolerance by installing two Gateway devices. • Improved network scalability—allowed additional technology to be incorporated and capacity to extend network coverage. • Improved network speed and capacity. The company (AngloGold Ashanti) will be able to process more records and have a real-time feed from their vehicles and trucks. UNITED NATIONS MISSION IN SOUTH SUDAN (UNMISS) Dec 2014 – Nov 2018 Network Technician • Oversaw Corporate IT network management systems and budget Development skills for UNMISS • Timely upgraded the LAN and WAN infrastructure and Internet connectivity that met organizational requirements, also Monitored the computing resources that provided a stable and responsive environment. • Carried out troubleshooting and configuring of data communication equipment (Cisco routers and switches, wireless routers etc.) and Configurations and troubleshooting of all hardware equipment’s. • Provided support to the Mission Local (LAN), Metropolitan and Wide Area Network using technologies VSAT, Microwave, Wireless, Fiber, VOIP & VTC. • Resolved a history of problematic network failure of Wi-Fi by troubleshooting LAN/WAN connections between multiple Access Points to regulate frequencies and stable LAN connectivity. • Worked with Telephone, Server, Radio unit and other sections (Engineering) to standardize installation of new equipment in the Network Operation Centre in UNMISS Rumbek to maintain 24/7 service operations. • Demonstrated a natural affinity for troubleshooting and resolving client issues quickly and delivering outstanding customer service while doing so. • Informed relevant parties regarding errors encountered and ensured data is backed up. Achievements • Demonstrated capacity to implement innovative security programs that drive awareness, decrease exposure, and strengthen organizations installations. • Streamlined the receipt and logging of service requests in the automated request management system; creates and assigns work orders in accordance with established procedure; distributes work assignments and monitors progress to enable us to track the effectiveness in resolving client issues. • Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures. STUDENTS LOAN TRUST FUND September 2010 – November 2014 Network and Systems Administrator • Oversee general repairs and maintenance of by diagnosing and troubleshooting special service problems following all building codes, blueprints, instructions, and manuals. • Researched and negotiated with vendors the purchase of software and hardware technologies to ensure network projects were managed and successfully completed. • Led deployment and integration of software applications throughout a Wide Area Network (WAN) in supporting information processing and security requirements for the organization • Managed and responsible for LAN, WAN, WLAN, routine preventive maintenance on hardware and all software in the organization and liaising with IT Service Desk. • Installed, maintained and managed network security services to like Kaspersky Antivirus Security Centre package, WSUS, Cyberoam firewall to prevent intrusion and protect organization data. • Monthly presentation to executive management during major or global outages for status, resolution timeframe and after the fact root cause determination and lessons learned. • Managed Network operations which include troubleshooting connectivity problems, installing and maintaining switches, and routers; adding/terminating users; assigning user rights and access; resetting passwords; establishing email addresses; accessing and reporting operational status and performing backups and restoration. Achievements • Provided network and desktop support for a medium-size financial institution with an estimated $80M in total assets. Analyzed user needs and recommended appropriate hardware/software solutions. Supported high security financial applications, MS Active Directory, DHCP, DNS, and MS Servers including backup and recovery plans to achieve business continuity. • Assisted in making changes to desktop rollout procedures, reducing desktop imaging to 20 minutes, instead of two hours. The implemented process allows for pre-imaging 25+ desktops in a single day, allowing for on-demand projects or instant recovery. • Performed network and desktop support for over 220 users across 13 remote locations, identifying and resolving issues to ensure minimal business disruptions. BUSY INTERNET GHANA, Ring Road, Accra March 2005 – August 2010 Network and Systems Administrator • Ensured Network Back-up and Security Systems with demonstrated capacity to implement innovative security programs that drive awareness, decrease exposure, and strengthen organizations installations. • Assisted programming team in the planning, specification, design, development, implementation and support of computer application systems and programs using established standards and tools. • Deployed PCs, Printers, Operating Systems, and Applications to end users installed and configured to the exacting specifications required for security and compliance • Monitored & managed network devices using Cisco Prime Infrastructure, Cacti, & what's up Gold. • Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols. • Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan. • Revamped the NetBackup schedule and successfully upgraded all servers from Windows Server 2003 to 2008. Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth. • Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI. Achievements • Acted as an escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers. • Investigated WAN circuit outages and worked with multiple commercial carriers as well as Government entities to resolve issues. These include but are not limited to Frame Relay, Point to Point and MPLS circuits. • Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software to conform to ICT usage documentation and to reduce risk. ACADEMIC QUALIFICATION METHODIST UNIVERSITY COLLEGE, Accra 2009 – 2013 Bachelor of Information Technology SILICON PRO TECHNICAL EDUCATION CENTRE, Accra 2003 – 2004 Diploma in Information Technology TECHNICAL SKILLS • WINDOWS | MS OFFICE (WORD, EXCEL, POWER POINT) • Cisco devices configuration, installation and management • Routing protocols RIP / OSPF / EIGRP / BGP • VLANs Configuration • VPNs Configuration • VoIP – Cisco Unified Communication Manager • Securing VLANs, switch access, IDS, IPS • 3COM switches • Juniper firewalls SSG/ ISG / IDP Series • Network and application monitoring software usage (SolarWinds, Wireshark, Whatsup Gold) • VMware • Microsoft Windows Servers 2000 / 2003 / 2008 / 2012/ 2016 configuration and administration • All Microsoft Office 2000/ 2003 / 2007 / 2010 / 2013 / 0365 application usage • Microsoft SQL 2000 /2005 / 2008 • Microsoft Windows Server services configurations and administration WSUS, Active Directory, Group Policy, TCP/IP, DHCP, DNS, SMTP, SNMP • Antivirus installation and administration McAfee / Symantec / Kaspersky • Backup and recovery software usage, Veritas/Symantec Backup Exec; ArcServe Backup • Proxy server’s configuration and administration Blue Coat. CERTIFICATIONS • Prince2 Foundation (2018) • ITIL Foundation (2012) • Cisco Certified Network Associate (Ccna 2008) • Microsoft Certified Systems Admin (Mcsa 2003) • CompTIA A+ Certified • Customer Care Certification • Microsoft Certified It Professional. HONOUR’S AND AWARDS • Employee of the Year (12/2008, Busyinternet Ghana): recognized for achieving excellence in my field, improvement of operation and customer satisfaction. • Certificate of Appreciation (07/2012, Student Loan Trust Fund): To successfully implement and deploy Students Loan Means Testing. REFERENCES Available Upon Request