I'm an accomplished Wide Area Network Engineer and User Support Specialist with over a decade of experience in optimizing network performance and providing top-tier user support. He holds a bachelor’s degree in information technology and spearheaded the successful implementation of a revolutionary network optimization project that increased data transfer efficiency by 40% across a multinational corporation's global branches. My strategic problem-solving skills and commitment to delivering exceptional user experiences, resulting in a 30% increase in client satisfaction ratings with my formal employers. I hold a degree in Information Technology from the University of Ghana and is a certified Cisco Network Professional.