Yanique Wilson

YANIQUE WILSON-JOHNSON 43 Emerald Close Eltham Park Spanish Town P.O, St. Catherine, Jamaica W.I. -/ -- SUMMARY: Young organized ambitious individual with a degree in Family and consumer Science; possessing educational requirements and experience suitable for teaching preschool, primary and secondary level education. I also have experience in planning/goal setting, a certification in mentoring and excellent customer service skills that has helped me with communication skills which is vital in teaching. I also have micro managing skills and computer proficiency, working with Microsoft Office (Word, Excel, Outlook, etc.) and electronic mail handling. EMPLOYMENT HISTORY Hinduja Global SolutionsFebruary 2016-Present Served as a Customer Service Agent (CSA) where I help to resolve customers concerns and queries as it relates to: Customers’ health benefits. Claims and benefit Payout. Accurate posting of cooperating Doctors credentials on the Cigna directory. Promoted to Quality AnalystOctober-Present Call auditing Managing industry trends Designing evaluation programs Sutherland Global Solutions September 2015 – February 2016 Served as a Customer/sales Service Agent (CSA) where I provided technical support and sales opportunities for clients. Trouble Shooting Internet Box/Home Phones Sale of Additional Devices INTERNSHIP Innswood High School January-April, 2013 During my practicum experience at the Innswood high school I was instrumental in launching the reading club which was established to meet the needs of students struggling in literacy. Provided support to academic staff in developing instructional strategies, materials and instruments. Developed and conducted HFLE workshops to encourage appropriate and informed choices among students at the secondary level. (abstinence/career) Taught grade 7 Resource and Technology Taught Grade 10 Food and Nutrition/Clothing and Textiles Old Harbour High School, January - April 2012 During my practicum experience at the Old Harbour High School I provided support to the 4H Club which afforded the students the opportunity to explore tie and dye, batik and painting. Taught grades 7-9 Resource and Technology Plan and implement instructional content and strategies Design and create instructional aids. Special Interest Skills and Abilities Email handling (clearing 30-40 emails per hour) Customer Service oriented (identifying customers’ needs and wants) Using the CRM and Facets software EDUCATION The Mico University College 2009 – 2014 Bachelor’s Degree of Education (Double Major in Family and Consumer Science) Old Harbour High School, 2003 - 2009 REFERENCE Mrs. Cecelia Rowe Vice Principal Innswood High School Cell:- Shaun Lawton Lecture of Visual Arts Aesthetics Dept. Shortwood Teacher’s Collage Cell:-/-