Xerxes Anthony Navalta

XERXES ANTHONY A. NAVALTA #37 Scout Delgado Street, Roces, Quezon City 1101 Philippines Email:-Mobile: -/- Skype ID: Xerxes Anthony Navalta Work Experience Senior Navigator – Operations (June 2016-April 2017) ePerformax Call Center and BPOs Scape Building, Pres. Diosdado Macapagal Avenue, Pasay City Job Description The Account is UPSIDE which is pretty similar to Expedia but with a clientele of Businessmen. This is a start-up account with the company and was fortunate to be part of the pioneer group of navigators. The global distribution system used is also Sabre and some client specific tools. Team Manager – Operations (2014-March 2016) Carlson Wagonlit Travel 16th/31st F Zuellig Building Paseo de Roxas cor Makat Avenue Makati City Certifications: Lean Six Sigma Green Belt Training Completed – Project is Underway Job Description I am part of the Australia Team handling Corporate and Government Accounts. Among the Multinational Corporations that we handle are Volvo, Jaguar, Ernst and Young, Amazon and Mastercard. My team takes care of booking their flights, arranging their hotel accommodation and making sure all of their activities are good to go and will run smoothly. My team also handles government travel from the New South Wales Government in Sydney. I’m also tasked to directly communicate with our clients and report the progress of each account I handle. I have also handled Citibank Multinational Service Center, catering to clients in Singapore, Australia, Malaysia and New Zealand. Supervisor – Operations -) Aegis PeopleSupport Incorporated (Now Teleperformance Philippines) Ayala Avenue corner Sen. Gil Puyat Avenue, Makati City Certifications: CLDT LCP (Lead Certification Program) COPC – HPMT (Customer Operations Performance Center – High Performance Management Techniques) Job Description I am part of the Expedia Air Fulfilment Team. Expedia is one of the largest online travel agencies in the US which caters to a global client. We process reservations using Sabre and Amadeus with a minority of flight reservations in Worldspan. Supervisor - Airline Schedule Change. This part of the fulfilment team is specialized in fixing all reservations that have had flight schedule changes on it. From contacting the client (passenger) and discuss flight options to calling the Airlines to inquire about options the passenger can take. Supervisor – Ticket Reject. This part of the fulfilment team is the one which specializes in fixing flight reservations that have been rejected by the airline system due to fare increase, space, ticket rules and restrictions and number of other reasons. This is essentially the escalation department of the service and sales teams of Expedia. Problematic and Irate passengers call this team directly to discuss options and finalize the reservation. My primary function is to support all these processes at hand, mostly in terms of escalation whether by the passenger or the airline. I also deal in regular direct correspondence with the onshore global/senior management based in the US and interact with them through email, voice conference, personal – on business reviews and site visits. My other essential function is to oversee my agents, present them their score cards, check their progress, provide feedback through coaching and mentoring, and motivate them to perform at their best. My secondary function is reporting all client specific issues that can directly or indirectly impact operations and as much as possible perform immediate remediation on such. Reports are being sent on specific intervals which are essential for any volume projections. One of my remedial functions is to train agents who have communication challenges so that they can effectively interact with our client (passengers). Since the team deals, day in and day out, with passenger interaction, it’s very imperative that they master English in the spoken level. Media Broadcaster/Disc Jockey -) Manila Broadcasting Company Radyo Natin 90.7 FM Job Description My primary function is to be on board on programs that are assigned to me, play music, deliver news, compose information bullets and be on the field afterwards. My secondary function was to attend information and media seminars. Counter Sales Specialist/Assistant -) Smart Communications Incorporated Ayala Avenue, Makati City Job Description My function is to assist the Sales Manager to promote and sell Smart Communication products such as mobile phone, internet connection, post and prepaid plans, cable TV connections, mobile banking etc. I was also tasked to be in the field (and travel) and survey areas that can potentially be sales areas of the network. Personal interaction with clients is an everyday routine from corporate to personal. Personal Information Date and Place of BirthAugust 22, 1979, Manila Central University Hospital, Caloocan City Religion and Nationality Iglesia Ni Cristo, Filipino Languages Spoken English, Filipino, Cebuano, Tausug, Chavacano, a little of Spanish Weight and Height 72 kilograms, 5’7” Vocation Church Organist and Choral Mentor Education Bachelor in Computer Science System Plus Computer College- Diploma in Creative and Performing Arts Major in Voice University of the Philippines Diliman Quezon City 2015-to present Zamboanga National High School West R.T. Lim Boulevard, Zamboanga City- Cubao Elementary School Aurora Boulevard, Cubao, Quezon City- Character References J-bert J. Manliguez Manager - Operations Teleperformance Philippines - / - Stephen Genotiva Manager – Training Teleperformance Philippines -/ -