Xenia Morán Linares

XENIA MORÁN LINARES ABOUT ME Dynamic and proactive professional with extensive experience in customer service, office assistance, and operations support: strong communication skills and the ability to manage multiple responsibilities efficiently. Your project's success is my priority, and I'm committed to delivering my best in every step of the way. WORK EXPERIENCE CONTACT --Santa Ana, Coatepeque, El Salvador EDUCATION HIGH SCHOOL EDUCATION: NATIONAL INSTITUTE OF El CONGO — 2004 DR. JOSE MATIAS DELGADO UNIVERSITY BACHELOR’S DEGREE IN TOURISM-2013 LANGUAGE ENGLISH SPANISH FRENCH ADITIONAL EDUCATION Image, Etiquette and Protocol – Feb 2017 Intensive French Course – Universidad Don Bosco -) Telephone Courtesy – Nov 2014 Modern Management Seminar – 2013 Advanced English Course – Centro Cultural Salvadoreño, 200 JAN 2023 – JAN 2025 FREELANCER EXPERIENCE AS VIRTUAL ASSISTANT COUNTRY MANAGER / BACK OFFICE – CROWTHER & WOOD I coordinated meetings using Microsoft Teams and Outlook, ensuring efficient communication and scheduling. I maintained and updated client records in Zoho CRM while managing email correspondence. I oversaw product dispatch and provided customer service to clients across multiple countries. My responsibilities also included organizing client visits, reviewing inventory, planning travel itineraries, and preparing reports, as well as managing data through platforms like Google Drive and Outlook. RECEPTIONIST: 1-CENTRAL LAW EL SALVADOR (OCT 2018 – APR 2020) 2-AMERICAN INDUSTRIAL PARK (SEP 2014 – MAY 2017) I managed bilingual calls and correspondence, ensuring effective communication with clients and internal teams. My responsibilities included client reception, complaint resolution, and handling a variety of documents. I also supported internal logistics, coordinated events, and assisted with monthly invoicing and translations. In addition, I provided customer service and contributed to document management, maintaining accuracy and organization across tasks. OPERATIONS ASSISTANT – AMERICAN INDUSTRIAL PARK (SEP 2016 – MAY 2017) I managed scheduling and handled incoming calls to ensure smooth daily operations. I was responsible for document control and coordinated logistics to support team efficiency. Additionally, I provided assistance with customs processes, human resources tasks, and various operational activities, contributing to the overall workflow and organizational support. EXECUTIVE ASSISTANT-CORSATUR PROJECT (NOV 2013 – JAN 2014) I assisted in coordinating training sessions for tourism guides, helping ensure smooth organization and communication between participants and facilitators. My role supported the development of effective training environments and contributed to the overall success of the program logistics. XENIA MORÁN LINARES MY SKILLS CONTACT --Santa Ana, Coatepeque, El Salvador EDUCATION HIGH SCHOOL EDUCATION: NATIONAL INSTITUTE OF El CONGO — 2004 DR. JOSE MATIAS DELGADO UNIVERSITY BACHELOR’S DEGREE IN TOURISM-2013 LANGUAGE Organizational Skills Managing schedules, appointments, meetings, and travel itineraries efficiently. Coordinating client visits, events, and training sessions. Document management (physical and digital), including report preparation and data handling. Customer Service Providing excellent service and support to clients across multiple countries. Managing product dispatch and follow-up with clients. Handling internal logistics and customer inquiries. Email Management Managing and organizing email communication through Outlook and Zoho CRM. Updating client records and maintaining professional correspondence. Multitasking Managing multiple responsibilities such as scheduling, logistics coordination, customs support, and operational tasks simultaneously without compromising quality. ENGLISH SPANISH FRENCH ADITIONAL EDUCATION Image, Etiquette and Protocol – Feb 2017 Intensive French Course – Universidad Don Bosco -) Telephone Courtesy – Nov 2014 Modern Management Seminar – 2013 Advanced English Course – Centro Cultural Salvadoreño, 200 THE TOOLS I HAVE EXPERIENCED WITH Microsoft Outlook Microsoft Office (Word, Excel, PowerPoint) Microsoft Teams Zoho CRM Google Drive Dropbox Telephone/switchboard systems Internet tools (general use)