Xavier Arcia Umaña

XAVIER JESUS ARCIA UMAÑA PROFESSIONAL SUMMARY Experienced Technical Support Engineer with expertise in managing customer relationships, resolving technical issues, and collaborating with cross-functional teams. Proficient in Windows and Linux troubleshooting, on-premise and cloud environments, and cloud computing platforms. Committed to ensuring customer satisfaction and recognizing the crucial role exceptional support plays in fostering lasting client relationships. SKILLS WORK HISTORY ● Virtualization (VirtualBox, HyperV, etc) ● Microsoft Office environment. ● Windows Server (Active Directory, ADFS, DNS/DHCP, GPOs) ● Azure (VMs, Networking, RBAC, Storage and Backup) ● Linux (System admin commands) ● Cisco Networking (CCNA modules) ● Technical troubleshooting ● Teamwork and collaboration DYNAMICS 365 TECHNICAL SUPPORT ENGINEER 03/2019 to 07/2021 Tek Experts, San Jose, Costa Rica ● Support Engineer for Microsoft Dynamics CRM. Specifically, in a team in charge of troubleshooting integrations with other Microsoft products such as (Teams, Outlook, OneNote, SharePoint, etc) on cloud/on-premise based environments. TECHNICAL SUPPORT ENGINEER - AZURE HIGH PERFORMANCE COMPUTING 07/2021 to 01/2024 Allyis ● ● ● EDUCATION 1. Working with the global customer to conduct diagnostics on HPC product and services. 2. Support Engineer for Azure CycleCloud, Microsoft HPC Pack, Azure supercomputing, H & N series VM on Azure for HPC and AI workloads 3. Part of High Complexity Low volume team. 4. Working with engineering groups to debug the issues and improving the product experience. Universidad Cenfotec Bachelor's Degree, Information and Communication Technology, 01/2023 COURSES ● CCNA Routing and Switching: Introducción a redes (Module Completed), Universidad Cenfotec, May 2018 LANGUAGES ● CCNA Routing and Switching: Principios básicos de routing y switching (Module Completed), Universidad Cenfotec, September 2018 ● CCNA Routing and Switching: Escalamiento de redes (Module Completed), Universidad Cenfotec, December 2018 ● CCNA Routing and Switching: Connecting Networks (Module Completed), Universidad Cenfotec, April 2019 Spanish: Native English: C1 (Advanced)