Xavier Arcia Umaña

Customer-focused and cloud-savvy Technical Support Engineer with 5+ years of experience supporting enterprise solutions in hybrid and cloud environments. Proven track record in Microsoft Azure High Performance Computing (HPC), Dynamics 365 CRM integrations, and infrastructure troubleshooting across Windows and Linux platforms. Adept at handling complex technical escalations, maintaining high case health standards, and delivering documentation that improves team efficiency and product reliability. Passionate about automation, service excellence, and bridging technical challenges with clear, effective solutions.