Wu Yan

Resume 1. Personal Information Name: Wu Yan Years of Working: 23 plus years Gender: Male 2. Summary 2.1 Managerial Experiences 10 years of management in projects and project portfolios; 7 years of managing vendors 2.2 Industry Experiences(full-time) CRM and after-sales service in auto sector; CRM in telecom sector; CRM, SCM and ERP in home appliances sector 2.3 Freelancing Experiences  Lead generation for Chinese trade companies and overseas enterprise customers  Copywriting on social media platforms (primarily Zhihu) 3. Work Experience 3.1 Freelancing, from June 2019 to Present Position: Business Consultant Responsibility: use IT expertise, consulting and project management skills and business knowledge to offer solutions to drive customers’ sales, with focus on B2B sales currently. 3.2 Base China, a joint venture of Fujitsu, from May 2016 to June 2019 Position: Senior PM Division: Planning and Consultancy Responsibility: A) collaborate with clients’ IT division and different business divisions to identify high priority issues by comparing business goals with the status quo, draft roadmaps for business systems based on business strategies and IT budgets, make quarterly work plans B) engage in project plans to make sure customers can benefit from IT investments C) manage project execution throughout the project lifecycle, collaborate with Sales, Finance, Supply Chain division in China and counterparts in Asia Pacific region 3.3 Fujitsu, from May 2010 to May 2016 Position: Senior PM, Senior Consultant Division: Manufacturing Solution, Planning and Consultancy previously Responsibility: manage and take full responsibilities of projects as follows: A) did feasibility study and wrote IT solutions prior to project initiation B) controlled project schedules and costs and coordinated among different business units, IT application teams and IT infrastructure teams C) joined and mentored project teams in business analysis, supervised design, development and testing of systems D) managed vendors and evaluated their performances 3.4 Geong, from Aug 2003 through May 2010 Position: PM, Senior Consultant, previously junior consultant Division: Professional Service Responsibility: A) in charge of CRM projects implementation as PM or Consultant to complete projects successfully B) engaged in presales, including preparing demos, learning business cases, writing proposals and making presentations 3.5 Macroland, from Apr 2002 through Aug 2003 Position: Software Engineer Division: R&D Responsibility: Product Development 3.6 iUniverse, from May 2001 through Dec 2001 Position: Software Engineer Division: Web R&D Responsibility: Product Development 4. Projects Experience 4.1 Panasonic Rebuilding of Aftersales Management System, from November 2014 to September 2016 1) Project Description Made business processes unified and simplified for call center, repair, installment, settlement and so on; enhanced automation in supply chain management for service parts 2) Responsibility Conducted business analysis; wrote IT solutions and SOW; managed the project and early maintenance 4.2 Panasonic ISP Management with Manufacturers, from December 2014 to June 2015 1) Project Description Obtained information from plants about their production and inventories to help increase speed and accuracy of procurement plan and allocation of quotas to customers 2) Responsibility Conducted business analysis; wrote IT solutions and SOW; managed the project and early maintenance 4.3 IT Systems Migration for the acquisition of Panasonic Health Care, from April 2012 to October 2012 1) Project Description Helped Panasonic Health Care to conduct a comprehensive IT platform transfer to make sure the company could run its business smoothly and efficiently on existing Panasonic IT applications 2) Responsibility Joined in business analysis; drafted IT solutions and SOW; managed the project and early maintenance 4.4 Series of ERP projects in Panasonic, from June 2011 to January 2014 1) Project Description Connected more sources and channels for procurement and sales by integrating with outside systems; constantly enhanced visibility and responsiveness in supply chain management of goods; continuously introduced business logics and rules into the ERP system 2) Responsibility Conducted business analysis; wrote IT solutions and SOW; managed the project and early maintenance 4.5 Panasonic CRM Implementation and Maintenance, from May 2010 to May 2011 1) Project Description Built and maintained CRM systems to support call center operation, warranty management, service parts SCM and other aftersales related business activities 2) Responsibility Made CRM System roadmap, managed project portfolios of CRM, led the team to constantly improve system functions, data quality and performance 4.6 Shanghai General Motor DSM Maintenance, from Jan 2010 to Apr 2010 and from Jun2009 to July 2009 1) Project Description Maintained Siebel CRM application for dealer sales management, including optimizing inventory management, helping accelerate supply chain speed, streamlining sales process and adding automobile replacement with second-hand cars to the CRM system 2) Responsibility Engaged in business survey and analysis and led the application development to fill gaps 4.7 DongFeng Commercial Vehicle CRM - Phase 1, from July 2009 to Dec 2009 1) Project Description Built Siebel CRM application to help managing customer, products, vehicle lifecycle, sales process and dealers 2) Responsibility Led data management and data migration 4.8 Series of CRM Projects in Shanghai Telecom, from Nov 2004 to Apr 2009 1) Project Description Built and constantly optimized Siebel CRM application for orders management, sales channels management, marketing and customer service 2) Responsibility IT consulting, worked as different roles from developer at the beginning up to PM 4.9 Shang General Motor DMS DOL Upgrade Project, from May 2004 to Aug 2004 1) Project Description Updated the Dealer Online system to take care of more channels and more brands to further integrate production plan with marketing demands 2) Responsibility Detail design and Java development 4.10 Shanghai General Motor DMS Phase 2, from Nov 2003 to Nov 2004 1) Project Description Built J2EE applications for after-sales management including garages management, warranty and PSI of parts 2) Responsibility Java development 5. Education Background 5.1 Master Fudan University, from Feb 2009 to Jan 2011 5.2 Bachelor DongHua University, from Sep 1997 to Jun 2001 6. Others 6.1 Certificates National Certified Project Manager of IT system, namely Chinese PMP 6.2 Awards General Manager Award of Fujitsu in FY 2010, CEO Award of Fujitsu in Q2 of FY 2015