Wisdom Sylvanus Amaso
Abuja, Nigeria
Email:-Phone: (-
LinkedIn: linkedin.com/in/wisdomamaso
Objective: To obtain a challenging position in a fast-paced environment that utilizes my excellent
communication, writing, analytics and presentation skills and my passion for connecting with people
from diverse backgrounds.
Work Experience:
Call Center Agent (Remote/Onsite) Outsource Global Technologies Limited | United States Dec 2020 Mar 2022
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Spoke to disabled citizens of the US and helped them apply for disability benefits.
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Took 50+ inbound and outbound calls daily.
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Created patient portal accounts and obtained username and password for each claimant portal
account.
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Created electronic medical records for claimants in the US.
Front Desk Officer Tuc World Services | United States Jul 2016 - Nov 2016
•
Received guests into the organization and scheduled appointments.
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Took 25 inbound customer calls daily in a friendly and cautious manner.
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Provided information on services rendered and replied to emails.
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Directed escalating customer issues to the supervisor as needed.
Regulatory Officer Greenlife Pharmaceutical Limited | United States Sep 2015 - Mar 2017
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Assisted with general office work, including typing, checking and replying to emails on behalf of
superiors.
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Stamped documents at NAFDAC for importation of drugs to be released for purchase.
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Filled returned documents for verification and received payment receipts.
Contact Center Executive (Remote) VocalServ Global Contact Center | Dallas, United States Jun 2022 Dec 2022
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Provided virtual assistance to 3 major health accounts for a client.
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Managed social media accounts.
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Conducted both cold and warm calling as an inbound/outbound call agent.
Education:
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HND in [Statistics] Yaba College of Technology | 2018
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WAEC Board (Fanlot Comprehensive High School)
Skills:
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Advanced proficiency in English (written and spoken)
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Intermediate proficiency in French and statistical modeling
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Advanced proficiency in SPSS, MS-Office Suite, and Google Suite
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Intermediate proficiency in Minitab
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Knowledge of CRM tools such as Salesforce, HubSpot, Zendesk, Kasooko, Dialpad, and others
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Knowledge of social media scheduling tools like Meet Edgar and Meta Suite
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Knowledge of Stripe, Zoom, Slack, and other relevant tools.
Languages:
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English (Advanced/Native)
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French (Intermediate)
