Wisdom Amaso

As a skilled communication specialist, statistician, and contact center executive with 3 years of experience in the industry, I am confident in my ability to make a valuable contribution to your organization.

In my previous roles, I have demonstrated a strong ability to communicate effectively with a wide range of audiences, including clients, team members, and senior leadership. I have also developed strong analytical skills and am adept at collecting, analyzing, and presenting data to inform decision-making. In my most recent position as a contact center executive, I successfully managed a team of 4 employees and implemented various process improvements that led to increased efficiency and customer satisfaction.

The major communication tool while working with Outsource Global was Microsoft Teams App. We had staff clock in embedded in the chats, as well as shared document access privilege and having video conference on the video call platform, I am very proficient with the Google Suite. While working Onsite to improve the efficiency of the call system, I implemented a quality assurance program that included regular monitoring and coaching of agents (bi-weekly), as well as the use of key performance indicators to measure and track agent performance. This helped to ensure consistent service and allowed for targeted training and development to improve agent performance.

I am excited about the opportunity to join your company and contribute my skills and experience to your team. I believe my diverse background and proven track record make me a strong fit for this role, and I am eager to contribute to the success of your organization.