Winston Guedez

WI NSTON GUÉDEZ 📍 Spain (EU Passport) | Available to work EST hours PROFILE Proactive and detail-oriented Hospitality & Operations professional transitioning into eCommerce and Virtual Assistance. Skilled in customer service, order management, and process optimization, with proven ability to handle high-volume communication, manage data in Google Sheets (proficient), and coordinate with suppliers and clients under tight deadlines. Ready to adapt quickly to eCommerce workflows and support business operations remotely. PROFESSIONAL EXPERIENCE FREELANCE - VIRTUAL ADMIN SUPPORT Remote | Jan 2022 - Present Managed inventory worth €7,000+, placing supplier orders and tracking stock levels weekly. Coordinated front- and back-of-house workflows during high-volume service. Processed supplier requests, handled customer feedback via email and review platforms. Designed Google Sheets tools for faster budget tracking and reporting. LOCK & BE FREE - SITE OPERATIONS & CUSTOMER SUPPORT Madrid, Spain | Apr 2024 – Apr 2025 Managed cleaning, maintenance, and security across 6 self-storage locker locations. Performed regular inspections to ensure customer belongings were secure and facilities in optimal condition. Handled lost-and-found cases and communicated directly with clients for resolution. OSHUN APARTMENTS – GUEST SERVICES & ADMIN SUPPORT Madrid, Spain | Apr 2024 – Oct 2024 Responded to 50+ daily guest and booking emails via Octorate, Airbnb & Booking.com. Created and maintained Google Sheets to track admin tasks, daily operations, and reports. Handled supplier communication, resolved incidents, and coordinated maintenance tickets. Implemented automated response templates to improve speed and consistency. GOIKO – OPERATIONS & INVENTORY Valencia - Castellon | Jan 2017 - Mar 2022 Managed inventory worth €7,000+, placing supplier orders and tracking stock levels weekly. Coordinated front- and back-of-house workflows during high-volume service. Processed supplier requests, handled customer feedback via email and review platforms. Designed Google Sheets tools for faster budget tracking and reporting. CORE SKILLS Customer Support: Email, chat & supplier communication Order Processing: Shopify, Printumo, AliExpress Reservation & Booking Systems: Airbnb, Booking.com, Octorate Tools: Google Sheets (proficient), Google Drive, ChatGPT, photoshop (proficient), Canva (proficient), Make (basic) Process Optimization & SOP Creation Inventory & Stock Management Multitasking & Problem-Solving Languages: Spanish (native), English (fluent) EDUCATION Bachelor of Fine Arts 2015 - Universidad Politécnica de Valencia, Spain IDIOMAS Spanish: Native English: Fluent (B2) German: Beginner (in progress)