Winrich Beltran

Hello, my name is Winrich Beltran and I am from the Philippines. Thank you for your time as you read through my introduction.

Innovation. Passion. Integrity. These are the three words that guide me as I work my way around the ever-changing landscape of the professional world. And for the past more than 13 years, these values have helped me to become a positive contributor to the organizations, teams, and individuals that I have had the opportunity to work with.

Most of my professional background comes from the Business Process Outsourcing (BPO) industry in the Philippines. I have teamed up in the past with companies from the financial services, banking, technology, and publishing industries. During that time, I have held various roles in operations, training, human resources, and project management. Getting my hands in the mud excites me because it gives me first-hand experience of what the actual situation is and how things are doing, and from there come up with solutions that would benefit my stakeholders.

To summarize, here is an overview of some skills that you may find relevant:

project management
call center operations
operations management
customer service
customer retention
telemarketing
data entry
inbound/outbound dialing
dialer management
CRMs
Microsoft Office
email management
calendar management
appointment setting
JIRA
Trello
Slack
recruitment
training
coaching

Again, thank you for visiting my profile. I look forward to having the opportunity to partner with you.