Winnie Oduor

WINNIE ODUOR Executive Assistant/ Customer Support Representative Email:-| Phone: - |- Nairobi, Kenya | LinkedIn: https://www.linkedin.com/in/winnieoduor/ PROFESSIONAL SUMMARY Experienced Executive Assistant with 5+ years of experience providing comprehensive operational support to C-level executives and cross-functional teams. Adept in planning and executing business operations, events, travel arrangements, and stakeholder management. Skilled in report compilation and effective communication. Dedicated to ensuring smooth and efficient operations while upholding integrity, accountability, and continuous improvement. SKILLS Written and Verbal Communication | Executive Support | CRM Management- Zoho & Hubspot | Office Management | Microsoft Office Suite (Excel, PowerPoint, Word) | Calendar Management | Scheduling | Travel Management | Budget & Expense Reports | Business Communication (Zoom, Microsoft Teams, Google Workspace, e-Calendar) | Organization & Time Management | Multi-tasking & Prioritization | Business Correspondence | Email Systems (Gmail, Zoho Mail, Outlook) | Confidentiality | Event Management WORK EXPERIENCE VIRTUAL CUSTOMER SUCCESS REPRESENTATIVE SWITCH CARE , Campbell Rd, Dallas, USA (06/2024) – (Present) ●​ Maintained accurate customer interactions and transaction records using CRM tools such as HubSpot. ●​ Collaborated with team members using Slack for communication and SharePoint for document management to ensure seamless service delivery. ●​ Managed and resolved customer inquiries and issues through multiple communication channels, including email, chat, and phone. Managed phone calls with customers using Dialpad, ensuring clear communication. ●​ Built and maintained strong client relationships through exceptional service delivery, proactive solutions, and clear, professional communication. ●​ Assisted in training new team members on customer service best practices and tool usage. VIRTUAL CLIENT SUCCESS MANAGER- Part Time REPLICAIDE, Las Vegas, Nevada, USA (10/2024) – (06/2025) ●​ Remotely managed client relationships, follow-ups, and CRM updates using Go High Level, ensuring seamless communication and retention. ●​ Provided executive support to 4 executives by handling calendar management, inbox organization, and scheduling across multiple time zones. ●​ Led project coordination using Fusebase and Basecamp, tracking tasks, deadlines, and team collaboration to optimize workflow and efficiency. ●​ Created SOPs for the company. ●​ Maintained accurate customer interactions and transaction records using CRM tools such as HubSpot. ●​ Collaborated with team members using Slack for communication and SharePoint for document management to ensure seamless service delivery. ●​ Leveraged HubSpot for CRM management, Dropbox for confidential document handling, and Slack for team communication to enhance efficiency and organization. EXECUTIVE ASSISTANT TO THE DIRECTOR & PRINCIPAL Machakos Hospitality and Technical Institute, Machakos Kenya (01/2021) – (08/2023) ●​ Managed and prioritized the agendas of the Principal and Director, including scheduling travel, accommodation, conferences, and complex calendar management. ●​ Provided senior-level secretarial support by scheduling and coordinating board meetings, tracking deadlines, and following up on 10+ daily requests. Prepare agendas and PowerPoint presentations. ●​ Organized and coordinated the flow of information between sister companies and across teams. ●​ Acted as the primary point of contact among executives, employees, and external partners. ●​ Reconciled bank statements, maintained monthly expense reports and invoices, and managed petty cash. ●​ Handled regulatory compliance, license renewals, and administrative support for multiple departments. ●​ Planned quarterly board meetings by sharing memos, scheduling meetings, and communicating effectively with board members. ●​ Supervised support staff, ensuring cohesive team performance and conflict resolution. VIRTUAL EXECUTIVE ASSISTANT- Part time Elisha Ouko, Coventry, United Kingdom (06/2020) – (06/2023) ●​ Effectively managed appointments, calendars, speaking engagements, and meetings virtually, ensuring optimal time management. ●​ Performed weekly drafting and proofreading of materials, reducing errors by 75%. ●​ Executed travel arrangements, including booking flights, arranging accommodations, coordinating virtual meetings, and tracking work progress using various tools such as SharePoint and Slack. ●​ Saved executives' time by prioritizing deadlines, resulting in an average time savings of 15 hours per week. ●​ Arranged budget payments and established repayment schedules. Handle account transactions, checks, and balances. ADMINISTRATIVE ASSISTANT Compliance Institute of Professional Studies, Kajiado, Kenya (06/2019) – (11/2020) ●​ Provided administrative support to an executive, managing calendars, prioritizing schedules, and arranging travel. ●​ Contributed to smooth business operations by planning and organizing team meetings for 30 people. Assist in planning and organizing company events and workshop logistics. ●​ Recorded and updated information of 100+ students every month to ensure 100% accuracy. ●​ Handled confidential information and ensured data safeguarding. ●​ Supervised a support team, implementing problem-solving skills to address team and customer issues. ●​ Introduced proper recording systems that increased efficiency by 70%. ●​ Oversaw the maintenance and functioning of office equipment. Maintained office inventory and purchased supplies for 4 departments. ●​ Responded efficiently to emails and other correspondence to facilitate communication and enhance business processes. ADMINISTRATIVE PERSONAL ASSISTANT FreJan Constructions and General Supplies, Nairobi, Kenya (10/2016) – (04/2019) EDUCATION Bachelor of Commerce- Finance Option | K.C.A University, Nairobi, Kenya Diploma in Business Administration | K.C.A University, Nairobi, Kenya Ordinary Level | St. Georges Girls Secondary School, Nairobi, Kenya REFERENCES- AVAILABLE UPON REQUEST -) -) -)