WINNIE NJOKI
NJOGU
EXPERIENCE
January 2020 - Current
Social Media Manager / Shop Manager Zen Gifts And Decor Kenya
--
PROFESSIONAL
SUMMARY
A dedicated employee with
experience in achieving tangible
results and cross-team
collaboration. Proactive and excited
to partner with like-minded
individuals to achieve goals. I
aspire to gain more experience and
knowledge, expand my
professional network, and provide
first-rate, efficient, and effective
services in the area bestowed upon
me and any other facilities that may
be required of me.
CORE QUALIFICATIONS
•
•
•
•
•
Team management
Trends research
Marketing and communications
Brand building
Networking abilities
• Defined key performance indicators and social media metrics to
follow for monitoring social media goals.
• Expertly adapted and used metrics to improve customer engagement
across platforms.
• Communicated with followers, responding to comments and queries
timely in brand style and tone.
• Researched current social media trends and audience preferences
for maximum post-performance.
• Monitored competitor and adjacent niche accounts for audience
preferences and new opportunities.
• Collaborated with design studio and external agencies to create
assets for paid and organic posts.
• Ideated insightful content for varied target audiences, driving reach
and engagement with new and existing customers.
• Calculated product prices and processed payments accurately,
returning change for cash remittances and issuing receipts for audit
purposes.
• Liaised with potential customers to determine needs and provide
recommendations.
• Maintained flexible schedule to accommodate changing levels of
demand.
• Assisted customers with testing and selecting products suited to
individual tastes, styles or needs.
• Assisted customers with wide selection of products and services.
• Improved availability and inventory accuracy with precise stock
counts, contacting vendors to request replacements for depleted
items.
• Met sales targets through proactive promotion and excellent
customer service.
• Assisted in annual stocktaking through counting, record-keeping and
documenting.
• Handled customer returns, refunds and exchanges at customer
service desk.
• Shared new products and promotions with customer to encourage
sales.
January 2018 - April 2018
Intern Safaricom public limited
• Executed administrative tasks under managerial supervision to
optimize workflow.
• Shadowed daily activities of office staff to gain an understanding of
the scope of work.
• Filed physical and digital copies of important documents to maintain
accurate and consistent records.
• Handled phone calls and responded to emails on behalf of some
staff, keeping senior members free to focus on larger issues.
• Contacting landlords to get various payment details
• Working with the legal team to verify the details provided by
landlords
• Daily validation of invoices posted on iSupplier and initiating them for
approval.
• Maintained calendar and scheduled meetings and appointments to
streamline operations.
January 2014 - July 2015
Office assistant Linetechs ICT
• Managed receptionist area, greeting visitors and responding to
emails, telephone, and in-person inquiries.
• Managed and recorded all office-related purchasing, keeping within
budgets and deadlines.
• Attended management meetings to draft agendas, take minutes, and
then follow up on action items.
• Assisted with booking flights, hotels, visas, and other travel
arrangements to ensure smooth-running business travel for staff.
• Provided efficient overflow support to other teams when necessary
to help whole company meet deadlines.
EDUCATION
November 2016
Diploma | Business management
KCA UNIVERSITY
2014
Accounting Technician Certificate (Level 1 and 2)
KCA UNIVERSITY
2012
Kenya Certificate of Secondary Education
Mumbi Girls Secondary School
2007
Kenya Certificate of Primary Education Professional Training
Courses
Rurago Academy
REFERENCES
• Zen Gifts And Decor (-. Elizabeth Ndungu. Principal
Tax Accountant, Safaricom PLC, (-. Miss Peris
Njuguna. Lecturer at KCA University (-
ACCOMPLISHMENTS
• Advanced from Shop Manager to Social Media Manager quickly as a
result of interest in social media management and good customer
service achievements.
• Recognized by customers for good customer service behaviors,
leading to over 80 positive 5-star Google reviews with most of the
comments pointing out my customer service skills.
• Grew Social Media Platforms organically from 500 followers to over
10k followers with over 5,000 sales in a span of two years.
CERTIFICATIONS
• Attained a Certificate of Africa Digital Marketing Skills from Google.
LANGUAGES
Swahili, English: First Language
