Wingle Mae Tuba

I am a passionate self-starter, hardworking with good communication skills both written and oral, I am excellent in planning, analyzing, designing, developing, a great team member, flexible, goal oriented and keen to details. Below are my skills that I have learned through my experience and training as Virtual Assistant.

Administrative Assistance - I can help you manage your different social media accounts and organize your files, draft messages and support other staff. I have knowledge in spreadsheets and also Im an excellent typist.

Social Media (Management, Marketing, and Advertising) - I love to make infographics, marketing ads, edit image and video presentations for your product.

Ebook (Creation, Layout, and Book Cover Designing) - I can collate your articles and publish into an ebook for everyone's enjoyment utilizing MS word 2013, Nuance PDF Professional, Canva and Snagit.

I have been a General Virtual Assistant, Amazon Customer Service Manager, I have experiences on managing Amazon US, UK and Europe. My Amazon experience includes but are not limited to:

Customer Support (phone or email support as needed)Managing feedback and reviewsProduct listingManaging FBA ReimbursementManaging/creating shipping plansMonitoring and Tracking InventoryMonitoring Sales Data Conversion, BSR, reviews and keyword rankingManaging and reserving inventory to protect the stocksIssuing refund/replacementCreating single-use codes, group codes and coupon stacksManaging PPC campaignMonitoring hijackersMonitoring the conversion statsCreating email campaigns for autoresponderProduct & Keyword Research Amazon drop shipping

I am also familiar to different training and platforms such as:BenCummings Product & Keyword ResearchKeyword InspectorJungle ScoutPPC EntourageHelium 10Merchant WordsOverGrowthFeedback GeniusSales BackerASM Amazing.comManageByStatsTomoson (Influencers)Viral LaunchSeller LegendCashCow ProHello ProfitProfit EngineKeyword Tool DenominatorProfit PhoenixSellicsGoogle Adwords Keyword PlannerSEO Chat ToolPropel MediaKW Mastery TrainingAMZ OneAMZ TrackerCamelcamelcamelKeepaMailchimpGetResponseAMZ LaunchPad (BenCummings)Aweber 

As for Shopify, I managed I am familiar of the following:Customer service (chat, email and messenger)Product Sourcing and ResearchingProduct Listing and Adding variationsFamiliar on AliExpress Knowledge on the use of Oberlo Knowledge on the use of Shopified Knowledge on Zendesk and ReamazeManual Order FulfilmentOrder Fulfilment using ToolsTracking of ordersProcessing of refund (if needed) 

As for Social Media experience, the goal was to engage marketing and advertising strategies to different social media platforms, specifically:Social media and marketing supportFacebook ads managementCreate/research and publish blog contentCurate & publish related articles for Facebook, Twitter, Google+, Instagram PinterestCreate and manage facebook groups and pagesUse Hootsuite, Meetup, TweetcasterManaging/contacting free deal sites and contest promotion sites (submitting deals and giveaways therein to help increase traffic)Managing video submission and/or product promotion to many different websites to increase traffic and for SEO