Winchester Hilado

PROFILE Accomplished Business Development & Account Manager with 7+ years of experience in B2B sales and client relationship management. Consistently exceed revenue targets and build long-term partnerships, contributing to business growth of up to 20%. Proficient in CRM tools such as Salesforce, HubSpot, ClickUp, and ActiveCampaign; skilled in client retention and process optimization. SKILLS Sales & Business Development WINCHESTER HILADO BUSINESS DEVELOPMENT & ACCOUNT MANAGER WORK EXPERIENCE Account Manager (Project-Based) Priority One Wash Club | November 2024 – May 2025 • Successfully delivered a fixed-term project supporting the launch of a car wash membership program in the Australian market, onboarding partners and negotiating pricing and merchant fees to secure exclusive service agreements. • Achieved merchant onboarding target ahead of schedule using strategic outreach and CRM automation (ClickUp, ActiveCampaign), boosting pipeline opportunities by 30%. • Oversaw invoicing and payments via Xero and Stripe, verified QR code redemptions, and updated partner banking details to ensure smooth financial operations. • Provided personalized support to both merchant partners and • Lead Generation & Business Development members, maintained up-to-date merchant data, and handled administrative workflows using Excel and other internal tools. • Sales Strategy, Negotiation & Objection Handling Business Development Manager (Project-Based) • Client Onboarding, Retention & Upselling • Account Management & Crossfunctional Collaboration Haulla Waste Management Service | April 2024 - October 2024 • Led business development efforts for a time-limited project within the waste management sector, achieving 15% growth in client acquisition through competitive pricing and long-term savings strategies. • Conducted outbound calls and maintained strategic communication with decision-makers to drive business growth. • Utilized HubSpot CRM to streamline the outreach process, manage client data, and track project progress. Customer Service & Retention Lead Generation Specialist / Appointment Setter LegalMatch | January 2024 - March 2024 • Client Retention & Churn Reduction • Initiated outbound calls to attorneys, sharing case details and encouraging them to accept new cases. • Conflict Resolution & Customer Satisfaction • Researched and qualified leads within the target audience using Salesforce CRM. • High-Volume Customer Support (Phone, Email, Chat) • Gathered information through qualifying questions to assess attorney suitability for client cases. CRM & Technical Proficiency • Nurtured leads with consistent follow-ups, driving attorney-client matchups and ensuring smooth case handling. • CRM Tools: Salesforce, HubSpot, ActiveCampaign, Panda CRM • Scheduled appointments between attorneys and case managers to ensure smooth case handling. • Project Management & Billing Tools: Xero, Stripe, ClickUp, and Microsoft Excel • Communication Systems: GrandCentral, Edge • Data Analysis & Reporting CONTACT - EMAIL ADDRESS- Customer Service Representative Metro by T-Mobile | January 2023 - December 2023 • Handled inbound customer inquiries across billing, sales, troubleshooting, product guidance, and account management, maintaining high levels of customer satisfaction. • Utilized Edge CRM to manage client information and track interactions for efficient service delivery. • Proficient in using GrandCentral, Metro by T-Mobile’s internal system for troubleshooting, ticket management, and device communication. Advisor I, Technical Support Apple | July 2022 - December 2022 • Delivered technical support for Australian customers using Apple products (iPhone, Mac, iPad, Apple Watch), troubleshooting issues and scheduling appointments. • Assisted with product setup, software updates, and hardwarerelated concerns, offering solutions over the phone. • Scheduled in-store appointments at the nearest Apple Store for issues that couldn’t be resolved remotely. Loan Officer ServiceFirst | January 2020 - July 2022 Loan Originator: • Managed lead data via Panda CRM, ensuring accurate information for efficient loan processing. • Conducted cold calls to loan applicants, verifying personal, employment, and banking details. • Completed outbound calls for employment and bank verifications to ensure smooth loan approval. • Explained loan terms and conditions to ensure applicants fully understood the agreements. • Conducted background checks and risk assessments using Eagle, including Social Security verification. Underwriting Department: • Verified loan application details for accuracy and completeness. • Conducted bank and employment verifications, ensuring data integrity through cross-checking. • Reviewed call recordings between loan officers and applicants to confirm consistency and compliance. • Checked for outstanding loans with other lenders or sister companies to prevent duplication. • Approved loan applications after successful completion of all verification steps. Collections Department: • Performed outbound collection calls to customers with pastdue accounts. • Offered discounted settlement options to encourage full payment of outstanding balances. • Assisted customers in entering bank details for automatic loan balance deductions. Retention Specialist ClickBank | June 2017 - December 2019 • Drove marketing campaigns and promotions by assisting customers with product access and special offers, driving conversion and retention. • Managed client accounts and contributed to sales funnel optimization by addressing objections and encouraging continued use of digital services. • Handled customer inquiries via phone, chat, and email regarding digital product purchases, billing, and refunds on the ClickBank eCommerce platform. • Implemented retention strategies by identifying at-risk customers, providing customized solutions to reduce churn and improve retention. • Utilized marketing and CRM tools to track customer behavior and enhance retention efforts through personalized outreach and follow-ups. EDUCATIONAL BACKGROUND TESDA Electrical Installation and Maintenance NC II February 2017 - May 2017 Alternative Learning System Accreditation and Equivalency (ALS A&E) December 2012 – April 2013 Silay Institute Secondary Education 2009 - 2011 Silay South Elementary School Primary Education 2003 - 2009