Wilver Bacaron

CONTACT Kabankalan City, Philippines Wilver C. Bacaron Experienced in providing comprehensive patient care and assisting with clinical procedures. Consistently deliver compassionate service, ensuring patient comfort and smooth clinic operations. Confident in handling administrative tasks and medical equipment. - wilverbacaron1997@g mail.com SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Computer Literate Communication Skill Know to handle customer Written and verbal communication Ethical practice Client service After-sales services Pharmacology knowledge B2B sales Objection Handling Motivational leadership Patient confidentiality protocols Pharmaceutical training Cold calling and prospecting Persuasive selling Extensive medical knowledge Cold emailing and calling Patent procedure knowledge INTERNSHIP ● Community, The Generics Pharmacy ● Hospital/Majoring, Riverside Hospital EXPERIENCE 0 7/ 2 0 2 2 09 /2 02 1 Medical Representative Ubiquity Global . 0 5/ 2 0 2 5 02 /2 02 3 Healthcare Management. Verifying patient-uploaded personal identification details. Verify the alignment of all information within the system. Verifying patient eligibility regarding legal age for medication. Managed medication refills, holds, and cancellations efficiently. Streamlined processes for handling medication refills, and related requests. Oversaw timely execution of medication hold and cancellation procedures. Demonstrated consistent hard work and dedication to achieve results and improve operations. Actively listened to customers to fully understand requests and address concerns. Maximized customer engagement and satisfaction by delivering excellent customer service. Developed team communications and information for meetings. Pharmacy Dispenser Recuenco General Hospital Inc - Taguig City CUSTOM SECTION To provide Good customer service . 1 0/ 2 0 2 4 - .0 Maintained proper storage and security conditions for all drugs. Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards. Processed and accurately labelled medicine to dosage requirements and warnings. Labelled and dispensed prescriptions, complying with patient confidentiality and data protection protocols. Checked medication labelling meticulously for safe, appropriate customer use. Managed stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages. Counseled patients on medication adherence, providing guidance on how to take prescribed drugs safely. Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards. Ensured all prescribed products were picked and dispensed accurately. Managed inventory movements, stock control and replenishment. Supported pharmacy operations by answering telephone enquiries and managing appointment bookings. Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently. Pharmacy Dispenser Bicutan Medical Center Maintained proper storage and security conditions for all drugs. Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards. Processed and accurately labelled medicine to dosage requirements and warnings. Labelled and dispensed prescriptions, complying with patient confidentiality and data protection protocols. 12 /2 02 3 . 0 3/ 2 0 2 3 08 /2 02 2 1 0/ 2 0 1 9 06 /2 01 8 0 5/ 2 0 1 8 08 /2 01 5 Managed stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages. Counseled patients on medication adherence, providing guidance on how to take prescribed drugs safely. Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards. Ensured all prescribed products were picked and dispensed accurately. Managed inventory movements, stock control and replenishment. Supported pharmacy operations by answering telephone enquiries and managing appointment bookings. Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently. Medical Record Processor Picnic Health Digital Inc . Health Record Processor. Verifying documents essential for records. Review patient medical records. Complied with established protocols and guidelines to enhance healthcare practice. Organised medical auditing activities to ensure administrative compliance. Structured clinical documents systematically for efficient access and retrieval. Identified relevant information from patient records to support clinical research and audits. Call Center Agent Panasiatic Solution . Back Office(Healthcare Account) International Account CSR (Telco Account) Increased customer satisfaction by offering friendly, helpful and informative customer service. Assisted with daily living activities, promoting independence amongst elderly clients. Achieved service time and quality targets. Call Center Agent Next Level IT Teleservices . Maintained a calm and professional demeanor in handling difficult or resistant customers, ensuring positive outcomes. Recorded details from customer communications on CRM. Responding to questions with knowledgeable responses. Followed company scripts to cover key points and overcome objections. Achieved and exceeded monthly sales targets through strategic call planning and persuasive selling skills. Made high volume of sales calls per day exceeding company outbound call targets. Managed a high volume of calls daily, maintaining professionalism and patience with each interaction. Maintained up-to-date knowledge of product features, benefits, and promotions to offer current information to customers. Freelancer( Appointment setter) . Appointment Setter Virtual Assistant Trello Canva Set Meeting Podcast EDUCATION 05/2025 BS Pharmacy #HRJ#80b4d499-d04c-d447a7c80e4# Riverside College Inc ● Educational Background ● Internship ● Community- The Generics Pharmacy ● Hospital/Majoring- Riverside Hospital