Wilter Dajao

WILTER Q. DAJAO Content Moderator Customer Service Representative Appointment Setter With over seven years of experience in the BPO industry, I have gained a deep expertise in content moderation and customer service through extensive training and practical experience. My background encompasses mastering subject-specific knowledge, exceptional multitasking abilities, effective communication skills, leadership, teamwork, time management, and conflict resolution. Additionally, I am skilled in organizational tasks and adept with a variety of technological tools, including Microsoft Office, Google Workspace, Zendesk, and other software applications. Contact --https://www.linkedin.com/in/wilterdajaovirtualassistant-customerserviceappointmentsetter/ 13 Timbongan St. Brgy. Lapu Lapu, Jerome, Davao City 8000 Philippines Education Bachelor of Accounting Holy Cross of Davao College- Sta Ana Ave., Davao City Experience Content Moderator Concentrix CVG Philippines Nov 2021 - Mar 2025 I worked as a content moderator for a leading global social media platform, where I reviewed and managed an average of 300 pieces of content daily, ensuring proper adherence to platform guidelines. This role honed my exceptional attention to detail, as I consistently analyzed content with precision, day in and day out, to maintain a safe and engaging online environment. Appointment Setter Nexus Auto Transport Sept 2020 - Oct 2021 I proactively reached out to leads of car owners seeking vehicle transport services within the US. During my time with the company, I consistently closed at least 5 bookings per day. This experience greatly enhanced my sales and negotiation skills, allowing me to effectively engage with clients and close deals with confidence. Email & Chat Support High School Leon Garcia Sr. National High School- Gotamco Agdao, Davao City Skills Organized Communication Teamwork Meeting deadlines Critical thinking Awesome OS July 2019 - Aug 2020 I provided chat and email support for a California-based clothing company, managing an average of 60 interactions daily. Often, I handled up to four simultaneous chats, demonstrating strong focus, multitasking and customer service skills. Customer Service Representative Alorica Philippines Nov 2017 - May 2019 I worked as a voice customer support representative for one of the largest telecommunications companies in the U.S., addressing a wide range of customer concerns, including account billing, retention, and troubleshooting. During my tenure, I consistently resolved an average of 30 customer issues daily while maintaining a monthly Net Promoter Score of 92% or higher.